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11 September, 2023

Pros and cons of outsourcing call answering

When it comes to managing inbound calls, investing in an outsourced call answering service can be a more cost-effective option than hiring a receptionist while also providing better customer service...

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11 September, 2023

Should you invest in a telephone answering service?

Keeping up with inbound calls can be chaotic without having someone available to answer the phone at all times. Relying on employees to answer the phone can be hit and...

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7 September, 2023

Achieving World-Class Customer Service: And the benefits

Customer service is much more than having someone available to answer customer queries or concerns. It’s now about being more proactive in creating a great ‘customer experience’ that helps customers...

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14 August, 2023

Outsourced customer service: How to use it effectively

Nearly nine in 10 customers say they are likely to make repeat purchases from companies that provide a great customer service, according to Salesforce. 89% of customers are more likely...

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11 August, 2023

What is a warm transfer and how does it improve the customer service experience?

Not every customer is going to get through to the right person first time, but a big part of customer service is making the process of communicating with you as...

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2 August, 2023

Enhancing the Omnichannel Customer Experience

Remember the days when contacting a business meant only having a phone number to call or a physical office or store to visit? Today those are just a few options...

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17 July, 2023

How a business call forwarding service benefits your company

Call management might seem like an easy part of business – it’s simply making sure callers get to the right person when they call. But it’s not as easy as...

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13 July, 2023

Developing Essential Customer Service Skills

Customer service can be the difference that sets your business apart and ultimately leads to success. At Face For Business, we’re trusted to be the front line of customer service...

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10 July, 2023

The Benefits of Hiring Remote Receptionists

Customer service has become just as important as products and prices when it comes to winning or retaining customers. With so much competition and many companies often selling the same...

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6 April, 2023

How to create an escalation process for customer complaints

No matter how much you invest in great customer service, things aren’t always going to go to plan and you’re inevitably going to deal with unhappy customers. There may have...

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12 December, 2022

Virtual receptionist vs Office receptionist: Which is best?

A professional ‘front of house’ can benefit any business, of any size, in any industry. It can take the pressure of answering every inbound call to your business off the...

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9 December, 2022

Can my call answering service sync to VoIP phone systems?

In 2025 the UK’s existing phone network infrastructure, the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN), will be switched off. This will be the biggest shakeup...

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