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Can outsourced phone answering make you more productive?
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Can outsourced phone answering make you more productive?

Is there any business that wouldn’t benefit from increased productivity?

As good as your team is now, imagine how much more improved they could be with extra uninterrupted time to focus on their core jobs or on tasks that could help grow your business.

Although it’s often overlooked, answering phones is one of the biggest distractions that can decrease productivity in the workplace.

It’s not just the time on the call that takes teams away from what they’re doing, but according to some research it can take as long as 23 minutes to regain concentration following a disturbance in what you’re doing.

So it doesn’t take many calls to eat into your team’s time to be productive.

This is why we’re going to make the case here that investing in an outsourced phone answering service can be one of the best things you can do to help increase productivity in the workplace.

How does outsourced phone answering improve productivity?

More time to concentrate

This is the most obvious benefit.

With no phone calls to handle, your teams have more time without interruptions to focus on the jobs they’re doing.

With more time to focus and think your team can not only be more productive but come up with better solutions for tasks that can increase productivity further.

Create a more efficient workplace

As well as having more time to concentrate and come up with better solutions, without constantly stepping away to answer the phone your team also increases the number of tasks they complete.

Not only that, but reducing distractions also reduces the chances of mistakes being made, which means less time coming back to issues to see why they haven’t been resolved.

Happier employees are more productive

Let’s be honest, your team is happier when they’re given time to focus on the jobs they’re skilled at (probably even more so when having more time to complete work can increase their salary in the way of bonuses).

They don’t want to be constantly dragged away for phone calls, especially when they’re taking messages or forwarding calls for other people (or when they’re answering calls from salespeople or other unsolicited and nuisance calls).

Allowing your team to spend more time on the work they’re good at and that they enjoy will only help increase how happier they are in their work and, according to one study, simply being happier at work can make employees 20% more productive.

Win-win. 

Try 7-days of phone answering for free

If you want to see what impact an outsourced phone answering service can have on your business, you can try ours, completely free and with no obligation for 7-days.

Give us a call on 0333 323 1007 or have a look at our phone answering packages to see which might fit what you need.

21st February, 2024

Posted by Face For Business

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