As important as telephone answering is to your customer service, if it’s not a main part of your team’s job to answer the phone then it can often feel like an afterthought. Your team has enough to do and when they’re under pressure to complete projects and meet deadlines, the idea of answering the phone in a professional way is likely far out of their mind.
In this short series about the benefits of outsourcing your telephone answering we’ve already looked at the financial benefits and customer service benefits. In this blog we’re going to take a closer look at the employee benefits you can get from using an outsourced telephone answering service.
Reduce the pressure of phone calls
According to our own research a significant proportion of employees say they have anxiety about answering the phone at work.
It doesn’t help that answering the phone is usually secondary to their core job and yet they constantly find themselves being pulled away to answer calls and deal with enquiries.
By outsourcing your call handling you can relieve this pressure on your team and give them more time to focus on what they’re doing without the burden of answering the phone constantly.
Give teams time to focus on valuable work
One of the biggest employee benefits of outsourcing your telephone answering is that your team can have more time to focus on completing projects, hitting deadlines and working on tasks that will add value to your business and customers.
By putting the responsibility of phone management on your team you’re going to reduce the amount of time they spend dealing with your business and completing their main job, which ultimately is going to negatively impact the success of your company.
Create a more flexible environment
Workplace flexibility is the order of the day now and employees are expecting that they’ll have a better work-life balance and be able to spend at least some of their working week out of the office.
Removing your in-house phone management can help with flexibility by allowing employees to work wherever they want without worrying that no-one is available to answer the office phone number.
Outsourcing your call answering actually fits perfectly into a more remote working environment because it allows you to retain a centrally managed phone system and number for customers to call, while allowing employees to be more flexible around where they work.
It can also help with work-life balance by providing an out of hours call answering function, allowing your team to switch off at the end of the day and not worry about who’s dealing with the phones – especially if employees are using mobile phones for work calls.
More investment in employee benefits
By reducing the costs of your call handling by outsourcing to another provider, you can free up investment to put elsewhere in your business, which could include better employee benefits and incentives to improve wellbeing.
Increase efficiency and productivity
It’s not just relieving stress that can happen as a result of outsourcing your call handling. With employees no longer being dragged away to answer the phone they can have more focused time to work on their own projects and adding value to the business.
This increased potential for productivity is a huge benefit to your company and can create a more efficient workplace.
Improve your employee operations with outsourced call handling
Outsourcing your telephone answering isn’t just a boost to the bottom line or about improving the customer experience, it can have a tangible impact on the wellbeing and productivity of your team.
By removing the stress and burden of constantly dealing with phone calls and interruptions while they’re trying to complete tasks, employees will have more time to be productive and focus on the work that will show real value to your business and customers.
If you want to talk about how our outsourced call handling could benefit your business then give us a call on 0333 323 1007 or fill out a contact form and one of the team will reach out to you.
We can talk about the challenges you’re trying to solve by outsourcing part of your customer service, give you a no obligation free quote and also get you started on a 7-day free trial of our telephone answering so you can experience the benefits up close.
22nd January, 2024
Posted by Face For Business