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How an outsourced phone answering service can make your day easier and more productive
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How an outsourced phone answering service can make your day easier and more productive

Have you ever had one of those days when everything is getting to you, work is piling on top of you and when the phone rings the idea of answering it makes you want to scream – especially when it turns out to be an unsolicited sales call and now you’ve lost another 5 minutes out of your day.

With everything you’ve got going on either as a small business owner or managing your team, it can be easy to overlook how important it is to answer the phone professionally and make a good impression on a customer or a potential customer.

But sometimes you just don’t have the time, even when it means letting someone down or losing a piece of new business.

This is where outsourcing your call answering can be a big help and make your day a lot easier while helping you retain a positive customer experience.

Here’s how.

Maintaining a professional image

We’re not suggesting you’d ever answer the phone by screaming “what!” at a caller, but it can be easy to sound rushed or exacerbated when you’re busy and trying to answer the phone.

This is understandable but it doesn’t inspire confidence in the caller and doesn’t portray your business as professional when just answering the phone is enough to send you into a tailspin.

Instead, you could have a friendly and professional outsourced PA available and ready to greet your callers in a warmer tone that presents a bit of a more polished image of your business.

Increase your business hours (without working extra hours)

“Traditional” office hours don’t work for many customers and especially in some businesses like law and property, your customers may only be able to call you when they’ve finished work.

This is no good for you unless you’re planning to work every hour of the day.

Outsourcing your call handling on the other hand can mean your calls will be covered for longer without you needing to be available all the time.

More time to be productive

It’s always the little tasks (which are still important) that can often feel like an inconvenience when you’re trying to work on bigger projects. No matter how hard you try you’re constantly being dragged away to do something else.

And it’s not just the time you lose doing the smaller task. It’s also the extra time you’ve now got to spend getting back into the flow of your work when you come back.

Answering the phone is a prime example.

It might not take long to deal with one call. But when you have dozens during the day, and many of them are repeating questions or not relevant to you, it can take up a lot of time.

Outsourcing your call answering relieves the pressure from you and your team from having to step away to answer calls, freeing you more time to focus on your core roles and business – without worrying that you’re missing new opportunities.

Save on costs

Employing full-time or part-time receptionists can be costly (the average receptionist earns around £25,000 a year base salary). Along with salary you also have holiday pay, sick pay, pension, tax, NI – it can get very expensive to hire someone who can only deal with one call at a time.

Outsourcing your telephone answering is a much more efficient proposition.

At Face For Business for example many of our clients get a team of PAs who can cover all their calls for just £200 a month (some pay more, some less, but an average is around £200)

That is significantly lower cost than hiring staff, and we can provide more call cover for that cost.

Outsourced call answering is easier to scale

Let’s say you hire a receptionist and then find they’re not actually dealing with as many calls as you thought you would. Or you suddenly get an influx of calls and they can’t cope with them all.

The point is, hiring staff isn’t as easily scalable as outsourcing your call answering.

With a service like ours you can easily adjust your monthly bills based on the amount of call cover you need.

Need more one month? You just add more. Going through a quieter period? You just scale you service down and pay less – simple.

Get help qualifying leads

Qualifying leads is one of the most difficult and time consuming parts of a salesperson’s job.

And it can take precious time away from talking to warmer leads who are actually closer to buying your product.

Your outsourced call answering service should be able to help you and your sales team take the information you need to qualify a lead before they ever get to sales, freeing you up to close warm leads instead.

Make your business day easier with outsourced call answering

It’s easy to see from an operational and cost perspective how outsourcing your call answering can help make your day easier and help you be more productive as a business owner or leader.

By giving you more time back to focus on core roles and growth adding tasks you can concentrate on making your business a success, without worrying that you’re missing new opportunities or giving customers poor experiences.

Give us a call on 0333 323 1007 of get in touch via one of our forms and we’ll be happy to talk through what kind of support you need, give you a quote based on your requirements and even give you 7-days of our call answering service absolutely free with no obligation on your part.

Sound fair?

10th January, 2024

Posted by Face For Business

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