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19 September, 2019

What is the Purpose of an Answering Service?

The purpose of an answering service is to handle calls on a business’ behalf, whether that be during busy times or in lieu of hiring additional staff. For larger companies,...

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19 September, 2019

How does a Telephone Answering Service work?

If you’re wondering how an answering service works, you aren’t alone. Most businesses don’t have (or make) the time to consider the great value that telephone answering services can provide....

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19 September, 2019

What is a Virtual Receptionist?

Much like a “real” receptionist employed by businesses to process incoming phone calls and to direct clients to the relevant members of your team, a virtual receptionist is able to...

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26 April, 2019

Phone Anxiety Affects Over Half of UK Office Workers

The results of a survey of UK office workers suggests that we are becoming increasingly anxious about answering the phone at work. Press release Face for Business, one of the...

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29 January, 2019

A Guide to Choosing the Best Telephone Answering Service

Outsourcing your calls to an external service provider can leave most businesses feeling apprehensive. So how do you go about choosing the right call handling provider for you? Andy MacGregor, Managing...

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15 February, 2018

Just how much could that missed phone call cost you?

£1,000? £12,000? £24,000? Think about it.  When you miss a call from a prospective client/customer, just how much revenue would they bring in to your business? Our call handling service...

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31 October, 2017

10 common concerns about using a telephone answering service

We understand that when it comes to your business, you want to be in the driving seat and handing things over, especially the phone, to someone else can be hard.  At...

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6 October, 2017

9 Reasons to Use a Call Answering Service

Imagine putting time and effort into marketing, only to miss out on new leads because you couldn’t get to the phone. Or losing a customer because of poor customer service...

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14 August, 2017

Do you need telephone answering support for your large business?

This blog was first written in 2017 and has been updated for 2023 Hundreds of staff split across multiple offices and international customers calling from all over the world are...

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17 July, 2017

Help! Who can answer my business phone calls for me?

This is the main question most businesses ask themselves when phone calls are becoming a distraction and a nuisance during your working day. But it doesn’t have to be this...

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15 August, 2015

What’s the difference between 03 and 08 numbers?

Knowing the difference between 03 and 08 numbers can be a minefield, so Face for Business (a UK business telephone answering service) would like to present the differences to you....

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19 January, 2015

Benefits of outsourcing your estate agents’ call handling

If you run a busy estate or lettings agency the last thing you need is your agents chained to a desk in case the phone rings. You want them out...

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