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Hiring a receptionist vs Face For Business

Hiring a receptionist vs Face For Business

One thing we get asked a lot by potential customers is why would they hire us to manage their business’ call answering when they could hire a receptionist (either full or part-time) and have them sat in their own office rather than working remotely.

It’s a fair question and there may be times when hiring a receptionist is a better option for you.

However, in our experience handling thousands of calls for businesses in all kinds of industries from solicitor firms to estate and lettings agents to franchises, we often see the same benefits coming up for clients when they choose to invest in Face For Business’ services.

Here we run through the main areas where investing in a Face For Business PA can be a better decision.


We’re not saying that receptionists aren’t reliable or good at their jobs, but there is only much call answering capacity one person can give you.

If your receptionist goes on a lunch break, makes a tea, goes to the loo or is already on the phone, they can’t answer a call – even though you’re still paying them.

At Face For Business, our PAs work in teams to cover your calls so if one PA is unavailable, there is always someone else there as a backup to talk over the calls.

This means you don’t need to worry about missing calls because we offer a much more reliable service.

Cost of telephone answering

This is one of the biggest benefits of hiring Face For Business to deal with your calls over hiring a receptionist.

Hiring a receptionist comes with a basic salary, which can be upwards of £30,000 a year depending on industry averages, experience levels and location. Even a new receptionist can cost at least £25,000 a year in basic salary.

On top of that you then have holiday pay, tax and national insurance, pension contributions along with the other costs and administration that comes with hiring staff.

With Face For Business our popular packages start at around £200 a month (and many of our clients comfortably fit into this bracket) and you don’t have additional costs on top of that.

Plus, we don’t charge extra for out-of-hours calls, for dealing with nuisance calls or anything like that. And we even optimise your package every month so you’re on the best tariff based on your usage so you really are only paying for the service you use.

Out-of-hours cover

Hiring a receptionist can help cover your phones for the time you’re open.

But what about your out-of-hours call answering?

Your receptionist might be able to do a bit of overtime during busier periods but outside of that they’ll clock off when everyone else does.

This can be particularly problematic for some businesses like estate and lettings agents, when many customers or enquiries can call outside the normal 9-5.

At Face For Business we provide out-of-hours call cover as standard (and we don’t charge extra for it either).

We can cover your phones between 8am-8pm weekdays, 9am-5:30pm on Saturdays and 10am to 4pm on Sundays.

This means you get to answer more enquiries.

Could outsourcing your call answering be the better choice?

There are many reasons hiring Face For Business for your call answering can be better than hiring a receptionist (more than we’ve covered here).

But the best way to find out what we’re better, is to use our services.

Which is why you can use FOR FREE for 7-days as part of our trial offer so you can understand the value our PAs can offer your business up close.

Fill in your details on the form (to the right) or give us a call on 0333 323 1007

14th December, 2023

Posted by Face For Business

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