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Why estate agents trust Face For Business with their phone answering

Why estate agents trust Face For Business with their phone answering

Phone answering for estate agents is one of the main services we offer at Face For Business, helping busy sales and letting agents have more time to book appointments, work on deals and find new business without worrying about missing inbound calls.

Telephone answering remains a central part of estate agents’ customer service and having a friendly voice on the other side of the call, and phones that are consistently answered quickly and professionally can be important for winning new clients and presenting a professional image.

With dozens of clients in the estate and letting agency field we’re a trusted partner for those who need a little help answering the phones.

Here’s why…

Our phone answering services are flexible

We totally understand that property is an industry with ups and downs and that you’ll be busier some months than others.

With that in mind our phone answering service for estate agents is flexible and you can scale your service (and costs) in line with your demand.

Not only that, but we proactively optimise bills every month so customers are always on the most cost effective tariff.

We have a team of PAs experienced in the property sector

When you join Face For Business we don’t just couple you with any PA.

You’ll have a lead PA, who’ll be your point of contact, and who will be supported by a team of PAs (usually 3-5) with years of experience in the property industry.

This means your PAs will already have an understanding of the types of calls you’ll be taking and the phone etiquette that’s expected when a customer calls.

Your service will only improve further as we get to know your business and adapt the service to your needs.

All our PAs are UK based

When we pick up a call for your business you can be confident your customers are talking to a UK based PA at all times.

This includes our out of hours service.

We offer transparent services

Unlike other phone answering services for the property industry we proactively provide you with the full call recordings of every call we answer.

This way you can listen to how your Face For Business PAs are handling your calls and request any changes if required.

Accounts are easily managed through the app

When you outsource your estate or letting agency’s call answering to Face For Business customer you’ll have access to a dedicated online customer portal and mobile app.

These both allow you to easily monitor your account, check your usage and manage your bills.

We’re adaptable to how we work

Although we do have a tried and tested way of working and systems in place to deliver your messages to desktop and mobile easily, we are adaptable and change some things around to best suit you.

You can read here from one of our estate agency clients Robinson Residential Sales & Lettings how we adapted our services to best suit how they worked.

What estate agents say about our call answering service

It’s all very well us telling you why we think estate and lettings agents choose us as their preferred call answering service, but it’s always best to hear it from customers directly.

Here are a few of things some have said about the service they get from Face For Business.

Go for it! I highly recommend Face For Business. I couldn’t be happier with the service we’re getting and I am impressed with their values.”

Aurelia Simcock, Office Manager, Robinson Residential Sales and Lettings

A lost call used to be a lost opportunity. A call picked up by Face For Business now underlines to our customers that we really are the proper property people.”

Northwood Estate and Lettings

You can also see how we’ve helped Lancasters Estate Agents by reading their case study here

Start a free trial with Face For Business

If you’re interested in experiencing the same level of service as our existing estate and lettings agency clients, why not start out with a 7-day no obligation free trial.

We’ll set you up on our system and answer your calls for a week so you can get a feel for the service and whether it’d be right for you.

There’s no obligation to continue after the trial and no hidden fees are set up charges.

Sound fair?

Give us a call on 0333 323 1007 to talk to us, ask any questions or set up your trial.

05th February, 2024

Posted by Face For Business

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