ISO 9001: 2015 is a quality management standard that aids in business efficiency, improves company culture and increases customer satisfaction, thus ensuring a quality product alongside quality processes and procedures.
The quality management system focuses on service, product and customer satisfaction, ensuring a consistent level of quality, continual improvements, and corrective actions, whilst aiding the Company’s dedication to rendering a quality service to our Customers.
Ever wondered how callers feel after speaking to companies over the phone. In this digital era is there still room for the more traditional route of telephone services? We conducted a survey with 1500 respondents to discover how modern consumers feel about their experiences when calling companies and here’s what they had to say.
Surf Snowdonia, North Wales (Photo: www.FreeSurf.TV)
Networking brings many opportunities to people, and whether attending conferences and seminars or specific weekly meetings, you are bound to come across someone who inspires you and more often than not, you will meet a group of people who are passionate about their businesses and sector. This became apparent to me during the International Festival of Business 2016, in Liverpool. I attended the Go North Wales Conference, with my colleague, Alun Jones, and I got to learn so much about North Wales' tourism sector after listening to the many speakers, who all spoke so passionately about their ventures. From an indoor zip wire experience in a cavernous environment, to a British cycling champion talking about a 'Desire Code', I came away with so much adoration for these North Wales businesses. However, there was one particular venture that stood out for a number of reasons - Surf Snowdonia. This man-made, purpose-built inland surf lagoon is the first of its kind in the UK, and the only inland surf lagoon in the UK. Andy Ainscough, the Managing Director, wanted to expand his horizons and after being inspired by the family business and his love of the great outdoors, sporting activities, and surfing (of course), Surf Snowdonia was born.
Whilst I was networking at the IFB2016, I spoke with Andy and asked him if I could interview him for Face for Business' blog, which he agreed too. I told him that his story would inspire our followers, and that it would give other entrepreneurs and start-ups hope. This unique surf centre has been open to the public since August 2015 and has amassed great achievements so far. They have reached their 150,000th visitor, won numerous awards including a North Wales Tourist Award, and have hosted the world’s first ever stadium surfing event in conjunction with Red Bull, no less. They are also featured at No.4 in Lonely Planet's Top Regions to Visit in 2017. Phew...
Would you like to know how such a gigantic project got off the ground? Would you like to know who Andy's main business influencers are? Read our interview with him, which we've entitled 'If you build it, people will come'. (Drop us a line if you know which film we're giving the nod to!).
More people are seeking a better life/work balance and turning their passions into paid jobs and the demand for flexible working is increasing, not just from workers but employers too. Hiring someone to do one off or part time regular freelance work is much more cost effective for a company than employing someone full time and outsourcing is becoming a more popular option for many businesses. In the UK three in five businesses say that it would be difficult to run their businesses without hiring freelancers. Not all freelancers are leaving the so called rat race and following their passions into writing, music, and filmmaking or creating art for a living. Many freelancers are adapting their high flying city jobs being stuck in one city centre company office into a location independent opportunity. Freelancers used to be limited to writers and graphic designers and while these professions still make up the majority, due to the internet and improvements in technology such as video calls, the jobs now suitable for freelance work has greatly expanded to include social media managers, online tutors and even remote GPs / doctors. Face for Business has a number of remote doctors who use their call answering to capture new clients when they’re at appointments. It’s a win-win situation – the doctor is mobile, and calls are diverted to the answering service when they’re in with a patient. Many freelancers have more than one job title, with some writers, for example, also being proof-readers, editors or marketers.