A telephone answering service provides businesses with a back-up reception for those times when they can’t answer the phone themselves or when existing staff are already busy taking other calls or are away from their desks; whether this be during a lunch break, on annual leave or perhaps when long-term sickness is a factor. A telephone answering service can also be known as a call answering service or a call handling service. But they all strive to offer you the same service, helping you to have all calls answered.
Did you know that 80% of people won’t leave a message on an answering machine and that these are no longer considered modern technology? Plus, people are becoming more insistent on speaking to ‘humans’ in this age of the internet. They may complete online forms or send emails, as requested to do so, but when they have a problem they want to speak with someone. Many people don’t like enquiring over the internet and prefer to make enquires or bookings over the telephone.
To see what people think about caller satisfaction, view the results of a survey we had commissioned here.
Come and help contribute towards our 100% client satisfaction survey results by providing a fantastic telephone answering service to our clients! Our rapidly growing call handling company has created additional roles for professionals with a natural flair for delivering telephone based customer service that is second to none. If you’re brilliant at quickly building rapport through superb listening skills, and have a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook.
Do you work in a remote or rural area?
If your business is based in remote Britain, chances are you will identify with the staggering 63% of small, rural businesses who told the Federation of Small Businesses (FSB) they can suffer due to poor broadband speed. Maybe you’re one of the one in six adversely affected by the state of the road network or part of the large percentage of people whose mobile signal simply doesn’t stand up. While these factors, and many others, can be frustrating, thousands of business from estate agents and photographers to vets and construction companies operate in rural areas, and thrive. If you’re out of town and are feeling out on a limb, we have a few easy to implement ideas to get you back on track and in control.
For many, being your own boss is the ultimate employment dream. No set hours, no one calling the shots and as for tricky office politics, they become a thing of the past. However, while you work with clients you love and get first dibs on holiday dates, you need to be motivated to succeed, and this is sometimes the hardest job of all. Without a boss cracking the whip it can be easy to fall into bad habits, miss deadlines and come unstuck, but don’t worry, we are here to keep you on track.