Right First Time is a mantra we use at Face For Business. If we get it right first time, we can’t go wrong and we will give the best impression we can, first time.
Our receptionists answer the phone as soon as it rings, and with our bespoke call identifying service we can see who the caller is and be prepared. At the beginning of each day our receptionists find out where their customers are so that they look professional and so they can act as part of our client’s team or business. They also offer a daily call to their clients as a matter of courtesy.
Since the invention of the telephone back in the late 1800’s, life has not been the same. It has brought people closer and made the world smaller. Making phone calls is now part of our everyday life, and with the introduction of Smart Phones, our phones are attached to us 24/7, acting as a portable mini-computer.
However, life was not always as accessible as it is now…
The development phase of the project began by bringing on-board a highly experienced user experience architect to help map the software development requirements. Over the following 18 months the chosen software developers worked closely with the FFB team to design and develop the FFB portal and customer relationship management system.
With an established record of serving SMEs in the Telecoms and Service Managed Office sectors over many years, Andy and Marie MacGregor were in an ideal position to recognise the growing need for Virtual PA services. Face for Business is a direct response to this business requirement and a natural progression from the success achieved with their existing Telecoms business located at Martland Mill.