Customer service is the direct link between you and your customers. Your customer service staff act as the human face of your organisation, reflecting your ethos and standards.
West Lancashire Borough Council, like any UK council, needs a robust and efficient customer service team in order to deal with inbound calls, web queries, and face-to-face enquiries surrounding benefits, bill payments, housing and more.
We have looked at West Lancashire Borough Council's publicly available statement of accounts to get an idea of their annual spend on customer service staff over the last 5 years.
Face For Business has just been profiled on Small Business Saturday’s social media pages. Small Business Saturday is government backed initiative, which raises the profile of small businesses across the UK. There will be a host of events taking place on Saturday 7 December 2013. During the run up to this date, there will be 100 small businesses profiled each day. We are business No.56 to be profiled.