How can we help your business grow is a question Face for Business is asked quite often, and the answer is quite simple – we capture those new business enquiries that you may otherwise miss whilst you’re on the other line, or unable to answer your phone. How? You divert your calls to our telephone answering service in one simple step!
Having experience in call answering for many companies enables Face for Business to provide a bespoke offering for the different lines of business we answer calls for. Whether you are a sole trader or a large SME, we can help your business never miss those vital new business enquiries.
Did you know....
The Department for Business, Innovation and Skills reported last year that 70% of new businesses are conceived in the home, and bring £300 billion to the economy. The government has been striving to make starting a business from home more accessible and have put measures in place to enable this to happen, by eradicating the need for planning permission, by ensuring that business rates are not applicable in the majority of circumstances and by altering tenancy laws to make it easy to run a business from home.
Towards the end of 2014, there were a number of articles reporting that there were 2.9m ‘homepreneurs’ in the UK, with female entrepreneurs accounting for 64% of this sector, representing 50% of our small businesses.
A telephone answering service provides businesses with a back-up reception for those times when they can’t answer the phone themselves or when existing staff are already busy taking other calls or are away from their desks; whether this be during a lunch break, on annual leave or perhaps when long-term sickness is a factor. A telephone answering service can also be known as a call answering service or a call handling service. But they all strive to offer you the same service, helping you to have all calls answered.
Did you know that 80% of people won’t leave a message on an answering machine and that these are no longer considered modern technology? Plus, people are becoming more insistent on speaking to ‘humans’ in this age of the internet. They may complete online forms or send emails, as requested to do so, but when they have a problem they want to speak with someone. Many people don’t like enquiring over the internet and prefer to make enquires or bookings over the telephone.
To see what people think about caller satisfaction, view the results of a survey we had commissioned here.
Come and help contribute towards our 100% client satisfaction survey results by providing a fantastic telephone answering service to our clients! Our rapidly growing call handling company has created additional roles for professionals with a natural flair for delivering telephone based customer service that is second to none. If you’re brilliant at quickly building rapport through superb listening skills, and have a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook.