Face for Business is a rapidly growing call handling service, answering calls on behalf of hundreds and hundreds of UK businesses. We have roles available for professionals who have a natural flair for delivering telephone based customer service that is first-class. If you’re excellent at quickly building rapport through superb listening skills and have a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook.
While people might think that the internet rules when it comes to communicating, our research at Face for Business revealed that 43% of people stated that the humble telephone was their preferred method of communication. While websites are a fast, convenient way to find out information, compare prices and get reviews, the statistics show that being able to talk to a human being, in a timely fashion (i.e. not being put on hold), wins the confidence vote time and time again. We understand only too well about the importance of inbound phones calls, due to the nature of our telephone answering service, so we've have had a look at why phone calls still matter in the digital age.
You might think that a telephone answering service PA simply answers the phone and sends on messages, but at Face for Business we like to think we add something a little special to the call answering service mix. After all, as our USP indicates, “Our PAs are the Difference!” But why do we think this? Quite simply, we listen to customer feedback and continually build on our relationships with them. It really does make all the difference to our clients and their callers’ experiences! Over the years we have built up an impressive team of capable, professional and knowledgeable staff who love their work and consistently exceed expectations. They are driven by providing an excellent customer service and fully take on board our mission statement of ‘going the extra mile’. Click here to read our full mission statement.
If you believe the media hype, business growth and positive profits line would seem to be exclusive to London and the South-East. At Face for Business, we know that simply isn’t the case as we work with an increasing number of companies from West Lancashire and Merseyside who are on the up. Whilst we offer call answering services and phone answering PAs to enable seamless communication, there is a great deal of support out there to help you build your business and reach your potential. We understand that not every company has the same requirements, objectives or staffing needs, so we have identified some key resources that could help you grow in 2018, and have produced a couple of directories that we hope will be of some use and help in signposting growing or new businesses to the appropriate advice.