Virtual offices allow companies to establish a professional and reputable real-world presence without the high costs of renting and staffing commercial property. Virtual offices combine off-site live communication, such as telephony, with address management services such as mail forwarding. Run by dedicated companies that provide these services to many companies from the same physical location, virtual offices typically do not require a lease, although some companies may require you to sign up for a specified amount of time.
The development phase of the project began by bringing on-board a highly experienced user experience architect to help map the software development requirements. Over the following 18 months the chosen software developers worked closely with the FFB team to design and develop the FFB portal and customer relationship management system.
With an established record of serving SMEs in the Telecoms and Service Managed Office sectors over many years, Andy and Marie MacGregor were in an ideal position to recognise the growing need for Virtual PA services. Face for Business is a direct response to this business requirement and a natural progression from the success achieved with their existing Telecoms business located at Martland Mill.
In 2011 research began to better understand the virtual PA marketplace and what customers really wanted from a service. Part of the process involved speaking to a wide variety of customers about their experiences with existing virtual PA providers.