Matt, Brittain Opticians
Face for Business, a UK based Telephone Answering Service and Live Chat provider, supports Opticians in their day to day business by answering overflow calls and managing their client's live chat for them. We appropached some of our clients in the Optician's sector to gather feedback and insight into how a support service, such as ours, can help independent practices. Matt Rose spoke to us and gave his opinions and thoughts.
"It sounds counterintuitive doesn’t it? A lot of people would think I’m barmy, but over the years we’re seeing fewer people but turnover has risen as they’re spending more.”
Says Matt Rose of Brittain Opticians in Birmingham. The secret of Matt’s success? It’s no secret at all - it’s all about customer service.
“Customers appreciate that they may have to pay more on the high street but they really respond to the kind of customer experience we give them. The service that you simply can’t get online. It’s our job to attract those sorts of appreciative people.”
Merry Christmas and a Happy New Year!
We’ve almost reached that time of year when we can put our feet up and relax! Thank you to all our clients for choosing us to represent you and your business and thank you to our friends and advocates - we look forward to the coming year and continuing our relationship with you!
During the festive period our opening hours are as follows:-
Business owners have so many routine tasks to tend to that it’s often difficult to reliably answer new and existing customers over the phone in a prompt and timely manner. At the same time, large companies with a team of receptionists or call centre agents can experience extremely busy periods that cause customers to wait on the other end of the line. That’s unfortunate because customers are looking more and more for reliable and friendly service with real people with which to engage, rather than impersonal chatbots or computers.
Whether you’re a small business owner with other priorities or a large business that just doesn’t have the resources to manage your telephone lines, telephone answering services may be just what you need.
Before making the decision to hire a telephone answering service, however, it’s always helpful to know what other kinds of businesses use them and why. If you’re wondering who uses a telephone answering service, it’s likely that you’ll be surprised to find that many businesses you know use them already.