Victoria Tretis, Online Business Manager and former Virtual Assistant
Having had many years of experience in the virtual assistant industry, Victoria knows a thing or two about outsourcing and the steps to take for success in this virtual business world. It can be difficult to persuade business owners to use the services of an outsourced supplier, but perhaps there is a misconception around outsourcing? From actually deciding to become a virtual assistant to encouraging people to put their faith and, to some extent, their reputation on the line by handing over their daily essential tasks to someone outside of the business, how do you make a success of your virtual business?
Sara Parker, Marketing Manager for Face for Business, a virtual receptionist provider, asked Victoria 7 key questions surrounding the roles and responsibilities of a virtual assistant and how outsourcing can be a game changer.
We are absolutely thrilled and delighted to have reached a magnificent milestone in reaching our ONE MILLIONTH CALL. We discovered earlier this year that we had answered one million calls, and the lucky call handler was Team Leader, Lynne!
The results of a survey of UK office workers suggests that we are becoming increasingly anxious about answering the phone at work.
Our rapidly growing call handling company Face for Business, has created additional roles for professionals with a natural flair for delivering telephone based customer service that is second to none. If you’re brilliant at quickly building rapport through superb listening skills, and a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook!
Who will I be working with?
Face for Business provide telephone answering and messaging services for businesses of all sizes across the UK. We continuously make significant investment into technology and our people, and have offices situated in a beautiful canal-side location within the scenic town of Burscough. Our growing team currently includes 22 PA’s, who benefit from a modern open plan working environment, and a family-like atmosphere where teamwork and communication flows naturally.
So, what will the role of PA entail?
Reporting to a PA Team Leader and working as part of a busy call handling team, as a PA you’ll receive superb training to enable you to provide first-class customer service to your allocated clients and their callers. You’ll build and maintain relationships with clients to become familiar with each business and their requirements, which will enable you to effectively handle telephone callers on their behalf. There will never be a dull moment or time for clock-watching, as you will be providing a helpful, friendly service and taking accurate, quality messages, that you will then record on the computerized system and relay to the relevant client by email.
What will I need in order to be considered for this PA vacancy?
• Superb listening and communication skills
• Ability to quickly build rapport, and long-term client relationships
• Professional and friendly telephone manner
• Helpful and approachable
• Good standard of IT literacy, with timely and accurate data entry and typing skills
• High level of attention to detail
• A positive, pro-active ‘can do’ attitude
• Ability to work as part of a busy, flexible team
Ideally you will have proven customer service experience gained within a call centre or reception role, although a great attitude, tons of enthusiasm to learn and a brilliant telephone manner are most important.
What will I receive in return?
You’ll be joining a forward-thinking business with ambitious plans for growth, which will present new and exciting career opportunities. You’ll also be able to partake in various social events such as charity fundraisers and staff days out.
Starting Salary: £16,000 per annum pro rata. Plus performance based monthly bonuses up to £250 per month pro rata
Attractive Benefits: PA of the month scheme, Perkbox benefits and discounts, 20 days holiday pro rata plus bank holidays.
Hours of Work: Part time, 16.5 hours per week.
You’ll be working to cover specific shifts Wednesday, Thursday and Friday 17.00 to 20.00 and Saturday 9.00 - 17.30
Location: Burscough (near Ormskirk, West Lancashire). Easy to commute to with excellent road links from Preston, Southport and Wigan.
Contract Type: Permanent
Job Type: Part-time
Salary: £8.21 /hour
Job Type: Part-time
Salary: £8.21 /hour
• customer service: 1 year (Preferred)
We look forward to receiving your call!