The purpose of an answering service is to handle calls on a business’ behalf, whether that be during busy times or in lieu of hiring additional staff.
For larger companies, a telephone answering service is there to handle overflow calls during busy periods or when there are staff shortages. When customers are waiting for their calls to be answered by your existing team, PAs at the answering service are ready to pick them up and deal with the enquiries quickly and professionally.
Much like a “real” receptionist employed by businesses to process incoming phone calls and to direct clients to the relevant members of your team, a virtual receptionist is able to do all of this without being directly employed by your business.
What is a virtual receptionist? A virtual receptionist is an outsourced personal assistant (PA) at a telephone answering service provider that can answer your business phone line and much more, without needing to be physically present in your office.
It’s hard to put a price on the convenience of having your business phone lines answered by personal assistants (PAs). What is clear, however, is that frustrated prospects and customers that can’t reliably reach you are less likely to do business with you. The amount of business revenues lost as a consequence can be significant, as can the damage to your reputation.
With so many benefits to hiring an answering service, you’ll want to have a look at the prices, packages, and of course, the quality of prospective answering service providers before committing.
If you’re wondering how an answering service works, you aren’t alone. Most businesses don’t have (or make) the time to consider the great value that telephone answering services can provide.
In order to take advantage of a telephone answering service and its myriad benefits, it’s helpful to know how answering services work.