Face for Business Blog

Opticians

The staff at independent opticians, Jones & Co needed a telephone answering company to deal with calls when they couldn't get to the phone. Face for Business stood out to them as we shared the same business values - namely friendly and a less corporate feel. This was important to Jones and Co, as their business thrives on excellent customer service and they didn't want people thinking they were ringing a call centre hundreds of miles away.

 

 

 Telephone Answering Blog

 

A telephone answering service provides businesses with a back-up reception for those times when they can’t answer the phone themselves or when existing staff are already busy taking other calls or are away from their desks; whether this be during a lunch break, on annual leave or perhaps when long-term sickness is a factor.   A telephone answering service can also be known as a call answering service or a call handling service.  But they all strive to offer you the same service, helping you to have all calls answered.

Did you know that 80% of people won’t leave a message on an answering machine and that these are no longer considered modern technology? Plus, people are becoming more insistent on speaking to ‘humans’ in this age of the internet.  They may complete online forms or send emails, as requested to do so, but when they have a problem they want to speak with someone. Many people don’t like enquiring over the internet and prefer to make enquires or bookings over the telephone.

To see what people think about caller satisfaction, view the results of a survey we had commissioned here.

 

Face for Business has acheived a 100% client satisfaction rate following the results of this year's survey, including a 100% message taking accuracy result as well as gaining 100% value for money feedback. We've produced an infographic that you can view here...

 

Face for Business Telephone Answering Service Client Satisfaction Survey 2018

 

Face for Business achieves a 100% customer happiness rate! 


Asking your clients to comment on your service or product that you offer can be quite a daunting thing to do, but when you have a service that you are proud of and believe in, you can expect a good response.  This was the case when we collated the responses to our latest Client Satisfaction Survey…

“I think the service is impeccable and creates an excellent first impression. Vital with every business, well done.”

All the team here at Face for Business couldn’t be happier with the results of our recent Client Satisfaction Survey.  As we approach our 5th birthday, and a major milestone in any start-up journey, we’re pleased to see that those who responded to our survey gave us a 100% client satisfaction rate, meaning a 100% client happiness rate! Read on to discover more about our results...