Click4Assistance UK Live Chat Software

FACE FOR BUSINESS CALL RECORDING POLICY

The purpose of this policy is to ensure call recordings are managed in line with the DPA data retention requirements.

Call recording will be automatically deleted from Client Portals within 90 days.

Call recordings are used as part of the quality management process between Face for Business and their Clients (monitoring and training).

If you intend to use recordings for any other purpose, you may need to seek further advice from OFCOM: www.ofcom.org.uk