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Call Recording Policy

The purpose of this policy is to ensure call recordings are managed in line with the DPA data retention requirements. Call recording will be automatically deleted from Client Portals within 90 days. Call recordings are used as part of the quality management process. (Monitoring and training)
If you intend to use recordings for any other purpose, you may need to seek further advice from OFCOM:

*The Customer may receive marketing information/surveys from FFB to the mobile phone number or email address provided. If you wish to opt out of this service please contact either your PA/Sales Person.
Information will not be revealed to any 3rd parties for marketing purposes by FFB.

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