0.00 %
positive feedback from customers
0
+ calls answered within the construction sector
0.00 %
average monthly quality score for our PAs
The challenge
When Arena Air Conditioning first approached Face For Business back in 2014, they were aware that they needed some support with answering their calls. They needed a really professional service to ensure that they didn’t lose any potential new opportunities to a nearby competitor.
Our approach
They discussed their requirements with their lead PA who specialised in the Construction and Trades sector and were happy to complete a free 7-day trial. She then understood more about their business and how important fantastic customer service was to them and to their customers.
I can highly recommend their services to anyone who cannot afford to miss a call and wants a professional and friendly person to answer their calls.
The results
Since the end of the trial, we have continued to work very closely with Arena. They have grown the company and now rely on us more than ever. Their regular customers are now on first name terms with some of our PAs and they can concentrate on installations and repairs, happy that their calls are in safe hands.
You may also be interested in

Accountants
Case study for accountants
Accountants who used our service have found that they can respond to messages as and when it’s convenient for them.…

Small Business
Case study for small business
With the costs of staff and workspace increasing all the time, if you’re worried about how to expand your business…

Retailers
Case study for retailers
FFB can answer calls for online companies, how and when they want. With the costs of staff and workspace increasing…