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positive feedback from customers

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+ calls answered within the retailer sector

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average monthly quality score for our PAs

The challenge

Metalfloor UK Ltd initially approached FFB as they had recently developed a new e-commerce presence. Their team were regularly out of the office meeting clients or making deliveries and were keen to ensure that any increase in call traffic to the business would be answered. Whether a customer needs specific information about a product or has an after-sales query, Face For Business helps with this.

Our approach

We talked them through how we could help, by answering any calls which they were unable to answer. We showed them how they were able to easily switch over their divert from overflow only to diverting all their calls when they were unable to answer. They were introduced to their lead PA who took time to get to know the business, ensuring that Metalfloor’s existing and new customers received a seamless service.

Face For Business provides us with peace of mind, enabling us to focus on the day to day business without the worry of missing valuable new business calls.

The results

5 years and nearly 10,000 calls later, we’ve built a great working relationship with all at Metalfloor. They now see our PAs as an extension to their own team. They regularly give great feedback to our call handlers and their customers comment on how friendly and professional Metalfloor’s reception team are!