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PhysioGO first came to Face For Business following an experience with a different telephone answering provider that left business owner David Pinckard saying he felt more like a number than a valued customer.

We sat down with him to discuss his experience of our professional PAs to date, how we’ve been able to benefit his busy physiotherapy business, and what he’d say to other business owners looking for an outsourced telephone answering service provider like Face For Business.

Why is reliable call answering important in your business?

As a physiotherapist, when people are enquiring about our services they’re often in pain and want to be seen asap, so if we’re not able to answer the call because we’re dealing with other patients, or we’re busy doing rehab sessions, that person is likely to move on to the next physiotherapist and we’d lose that lead and we lose business, so a reliable call handling service like Face For Business is vitally important for us.


What challenges were you having that made you reach out to Face For Business?

When we’re dealing with patients, we’re doing treatments or rehab exercises so we’re not able to answer the phone and if we miss enquiries we’re missing business and that’s obviously a detriment to us

We had been with another call handlings supplier before Face For Business, but we found that we felt just like a number to them and it wasn’t very personal

We reached out to Face For Business and found that it was a lot more centred around what our needs were and that we felt valued. Whenever I’ve been to Face For Business with issues or obstacles I’m finding they’re very proactive in finding solutions to that.

How has Face For Business helped your business?

We were finding that as we’re dealing with patients, the phone was ringing and it was either going through to answerphone or we were missing the call altogether and then when we finally got back to people they’d either found another provider or they weren’t interested in our services any more. 

That’s missed business for us and missed revenue.

So having Face For Business handling our calls is a real weight off our mind.

What have been the main benefits of our service?

The flexibility that Face For Business has shown when I’ve presented obstacles or challenges that I’m finding with the service they’ve been proactive and found solutions and workarounds for that.

The second is how professional the call handlers are, I often get comments [from customers] on how lovely they were and how efficiently they dealt with a caller’s enquiry.

Also the flexibility of the plans that are available. I’ve found Face For Business is very proactive to make sure I’m on the right plan and it gets altered month-by-month depending how many calls have been taken and they’ll alter the plan that I’m on accordingly.

So I feel like I’m being valued and not being taken for a ride so to speak.

Being reassured that my calls are being dealt with professionally and promptly is a weight off my mind and allows me to focus on what we’re good at, which is physiotherapy rather than handling calls.

What would you say to other businesses thinking of using Face For Business for their telephone answering?

I’d 100% recommend you just go for it. If you evaluate the cost of the service against your potential lost or missed business then it’s a no brainer.

It’s really good value for business, and I wouldn’t hesitate to recommend Face For Business.

Want the same for your business?

If you want to see how a telephone answering service like Face For Business’ could help your team be more productive while removing the worry over missing calls and opportunities, get in touch with the team today on 0333 323 1007.

We’ll happily run through the challenges you’re currently having and advice on the best level of service that we can offer.

You can also use our call answering completely free for 7-days by signing up to a free trial.

08th April, 2024

Posted by Face For Business

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