Helping a busy aesthetics company capture more opportunities

We’ve been answering The Lip Doctor’s overflow calls for several years now. There are two practitioners in the business, and often they are both in appointments or consultations with their clients, and have no-one to answer their calls for them, when they are unavailable.

They use us as an outsourced reception, meaning that when they are able to they answer calls themselves.

However, when one of them is with a client at reception, in an appointment or consultation, or are on the phone themselves, they set their phone divert so engaged or unanswered calls come to us.

The Lip Doctor also divert all their calls to us when they are on holiday, and when they are away at training days and industry related conferences.

This means that when enquiries come in they’re answered and callers are given pricing details, availability for appointments or the whereabouts of the practitioners.

Having Face For Business’ PAs on hand to deal with calls has given The Lip Doctor’s consultants many benefits, including:

• Appointments and consultations are not interrupted
• They don’t miss new client enquiries
• They’re giving callers a great impression
• Caller’s details are taken, appointments made and payments taken