Click4Assistance UK Live Chat Software
The Lip Doctor
Case Studies

The Lip Doctor

The Lip Doctor

“It really helps having a dedicated PA who knows our company so well. We’re finding that we’re capturing more clients, and the calls are handled excellently. We’re very happy with the amount of detail that Face For Business’ PAs take from potential new clients, and it’s great having an extension to our own service.”

Helping a busy aesthetics company capture more opportunities

We’ve been answering The Lip Doctor’s overflow calls for several years now. There are two practitioners in the business, and often they are both in appointments or consultations with their clients, and have no-one to answer their calls for them, when they are unavailable.

They use us as an outsourced reception, meaning that when they are able to they answer calls themselves.

However, when one of them is with a client at reception, in an appointment or consultation, or are on the phone themselves, they set their phone divert so engaged or unanswered calls come to us.

The Lip Doctor also divert all their calls to us when they are on holiday, and when they are away at training days and industry related conferences.

This means that when enquiries come in they’re answered and callers are given pricing details, availability for appointments or the whereabouts of the practitioners.

Having Face For Business’ PAs on hand to deal with calls has given The Lip Doctor’s consultants many benefits, including:

  • Appointments and consultations are not interrupted
  • They don’t miss new client enquiries
  • They’re giving callers a great impression
  • Caller’s details are taken, appointments made and payments taken

31st October, 2023

Posted by Face For Business

Request a Call

Leave your details below and an expert will be in touch

    17 April 2024 Happy Dog Haven

    Listen to how our call answering services have helped the Happy Dog Haven improve customer service and take more bookings by reducing the number of missed phone calls

    8 April 2024 PhysioGO

    Listen to how we've helped PhysioGO answer more calls and new business opportunities while providing a better quality customer service

    5 January 2024 West Lancs Chartered Accountants

    Listen to how we've helped West Lancs Chartered Accountants improve productivity for staff while providing a more reliable call answering service.

    4 January 2024 Liverpool Chamber of Commerce

    Listen to how we've helped Liverpool Chamber of Commerce improve productivity for staff while providing a more reliable call answering service.

    Ready To Transform Your Business

    Let’s discuss your needs and help solve your problems.