The experience experts

We’re here to give your business the personal touch through amazing service. Our robust, innovative solutions and tailored assistance helps create meaningful and stand out experiences that customers remember and return for.

Our people are the difference

No amount of technology is a replacement for the human touch. Most people, if given the choice, would always prefer to speak to a real person over the phone or on live chat – but when you’ve got a business to run, it’s not always easy to make that a reality.
So we do it for you.

We provide professional answering and live chat services for businesses in the UK, delivered with warmth, empathy and care, because a smile at the end of the phone is invaluable.

0

years of industry experience amongst our company’s employees

0

+ calls handled

0.00 %

of calls answered in 3 rings

Where it all started

We started out back in 2012, when we recognised the growing need for call answering services. We realised that people really wanted not just a good PA, but a great one – someone who knew their business inside out and could deal with clients and callers like a full-time member of staff. So we set about creating a service that does just that. After extensive research and a very selective recruitment process, we started taking our first calls in 2013 – and we haven’t looked back!

Our amazing PAs

We only use the best – always have, always will. All of our PAs come with years of experience and in-depth knowledge, trained specifically in the different industries they work in so they’re ready to fit in seamlessly with your business right away. And they excel at customer service, always armed with warmth and a smile, willing to go above and beyond for both your business and your clients.

Meet the team

We’ve said it before but it really is true – our people are the difference.

Andy McGregor Face for Business Lancashire

Managing Director

Andy MacGregor

Head of Service Delivery

Sarah Jessop

Technical Director

Rob Heaton

Quality Assurance Manager

Helen Christian

Health and Aesthetics Sector Specialist

Katie Russell

Property Sector Specialist

Mike Bilboe

Sales and Support Manager

Susan Holme

Interested in being part of what we do? Find out more about working with us.

Working with us

What makes us different

The personal touch

We understand what we do represents your business, so it’s our job to make your clients think ‘wow, that was great’. It’s a totally personal service delivered with empathy and expertise.

Truly brilliant customer service

We genuinely do this so we can delight our customers. We always go the extra mile with our customer service, so that you can too.

Innovative technology

All of our software is built in-house, with features that are designed to help you get the most out of your answering service. From built-in scripts, call listening facilities as well as feedback options for you to to help improve our calls.

Bespoke solutions

We will discuss your requirements and create a real substance that works – for you. We can create a totally bespoke package tailored to your business, so you get exactly what you need from our service.

Highly recommended

5.0 Trusted By 36 Reviews

Pure West Radio ★★★★★ 3 weeks ago
We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
iLove homes Walsall ★★★★★ 2 months ago
Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
Anji Hazell ★★★★★ 2 months ago
We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
Would definitely recommend.