About us
The experience experts
We’re here to give your business the personal touch through amazing service. Our robust, innovative solutions and tailored assistance helps create meaningful and stand out experiences that customers remember and return for.
Our people are the difference
No amount of technology is a replacement for the human touch. Most people, if given the choice, would always prefer to speak to a real person over the phone or on live chat – but when you’ve got a business to run, it’s not always easy to make that a reality.
So we do it for you.
We provide professional answering and live chat services for businesses in the UK, delivered with warmth, empathy and care, because a smile at the end of the phone is invaluable.
0
years of industry experience amongst our company’s employees
0
+ calls handled
0.00 %
of calls answered in 3 rings
Where it all started
We started out back in 2012, when we recognised the growing need for call answering services. We realised that people really wanted not just a good PA, but a great one – someone who knew their business inside out and could deal with clients and callers like a full-time member of staff. So we set about creating a service that does just that. After extensive research and a very selective recruitment process, we started taking our first calls in 2013 – and we haven’t looked back!
Our amazing PAs
We only use the best – always have, always will. All of our PAs come with years of experience and in-depth knowledge, trained specifically in the different industries they work in so they’re ready to fit in seamlessly with your business right away. And they excel at customer service, always armed with warmth and a smile, willing to go above and beyond for both your business and your clients.
Meet the team
We’ve said it before but it really is true – our people are the difference.
Managing Director
Andy MacGregor
Head of Service Delivery
Sarah Jessop
Technical Director
Rob Heaton
Quality Assurance Manager
Helen Christian
Sales and Support Manager
Susan Holme
Property Sector Specialist
Mike Bilboe
Health and Aesthetics Sector Specialist
Katie Russell
Interested in being part of what we do? Find out more about working with us.
The personal touch
Truly brilliant customer service
Innovative technology
Bespoke solutions
Highly recommended
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Joanna Groves
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
Thomas Dobson
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
Hannah Jordan
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