The experience experts
We’re here to give your business the personal touch through amazing service. Our robust, innovative solutions and tailored assistance helps create meaningful and stand out experiences that customers remember and return for.
Our people are the difference
No amount of technology is a replacement for the human touch. Most people, if given the choice, would always prefer to speak to a real person over the phone or on live chat – but when you’ve got a business to run, it’s not always easy to make that a reality.
So we do it for you.
We provide professional answering and live chat services for businesses in the UK, delivered with warmth, empathy and care, because a smile at the end of the phone is invaluable.
years of industry experience amongst our company’s employees
+ calls handled
of calls answered in 3 rings
Where it all started
We started out back in 2012, when we recognised the growing need for call answering services. We realised that people really wanted not just a good PA, but a great one – someone who knew their business inside out and could deal with clients and callers like a full-time member of staff. So we set about creating a service that does just that. After extensive research and a very selective recruitment process, we started taking our first calls in 2013 – and we haven’t looked back!
Our amazing PAs
We only use the best – always have, always will. All of our PAs come with years of experience and in-depth knowledge, trained specifically in the different industries they work in so they’re ready to fit in seamlessly with your business right away. And they excel at customer service, always armed with warmth and a smile, willing to go above and beyond for both your business and your clients.
Meet the team
We’ve said it before but it really is true – our people are the difference.
Head of Service Delivery
Quality Assurance Manager
Sales and Support Manager
Property Sector Specialist
Health and Aesthetics Sector Specialist
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
You may also be interested in
Will covid-19 give rise to the virtual office receptionist?
With lockdown restrictions over and business getting back to normal companies around the UK are currently navigating a return to…
How call answering can boost your cosmetic nurse’s solo practice
The number of people enquiring about cosmetic procedures has been on the rise in the last year. Some of the…
Important factors to consider for your medical clinic’s call answering
If you run a medical clinic, your call answering and customer service are an essential part of how you operate.…