The experience experts

We’re here to give your business the personal touch through amazing service. Our robust, innovative solutions and tailored assistance helps create meaningful and stand out experiences that customers remember and return for.

Our people are the difference

No amount of technology is a replacement for the human touch. Most people, if given the choice, would always prefer to speak to a real person over the phone or on live chat – but when you’ve got a business to run, it’s not always easy to make that a reality.
So we do it for you.

We provide professional answering and live chat services for businesses in the UK, delivered with warmth, empathy and care, because a smile at the end of the phone is invaluable.


years of industry experience amongst our company’s employees


+ calls handled

0.00 %

of calls answered in 3 rings

Where it all started

We started out back in 2012, when we recognised the growing need for call answering services. We realised that people really wanted not just a good PA, but a great one – someone who knew their business inside out and could deal with clients and callers like a full-time member of staff. So we set about creating a service that does just that. After extensive research and a very selective recruitment process, we started taking our first calls in 2013 – and we haven’t looked back!

Telephone Answering

Our amazing PAs

We only use the best – always have, always will. All of our PAs come with years of experience and in-depth knowledge, trained specifically in the different industries they work in so they’re ready to fit in seamlessly with your business right away. And they excel at customer service, always armed with warmth and a smile, willing to go above and beyond for both your business and your clients.

Meet the team

We’ve said it before but it really is true – our people are the difference.

Andy McGregor Face for Business Lancashire

Managing Director

Andy MacGregor

Head of Service Delivery

Sarah Jessop

Technical Director

Rob Heaton

Quality Assurance Manager

Helen Christian

Susan Holme

Sales and Support Manager

Susan Holme

Property Sector Specialist

Mike Bilboe

Katie Russell

Health and Aesthetics Sector Specialist

Katie Russell

Interested in being part of what we do? Find out more about working with us.

Working with us

What makes us different

Virtual Phone Receptionist

The personal touch

We understand what we do represents your business, so it’s our job to make your clients think ‘wow, that was great’. It’s a totally personal service delivered with empathy and expertise.
Virtual Phone Receptionist

Truly brilliant customer service

We genuinely do this so we can delight our customers. We always go the extra mile with our customer service, so that you can too.
Virtual Phone Receptionist

Innovative technology

All of our software is built in-house, with features that are designed to help you get the most out of your answering service. From built-in scripts, call listening facilities as well as feedback options for you to to help improve our calls.
Virtual Phone Receptionist

Bespoke solutions

We will discuss your requirements and create a real substance that works – for you. We can create a totally bespoke package tailored to your business, so you get exactly what you need from our service.

Highly recommended

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you

Hannah Jordan