Click4Assistance UK Live Chat Software

Win More Business

Capture All Opportunities from Your Phone or Website

UK Based Telephone Answering and Live Chat Service. Find out why customers choose our services over others.

What Our Customers Say

⭐⭐⭐⭐⭐ Rated 5 out of 5 Stars on 20+ Google Reviews
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I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.

The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.

Rhodes Brook Financial Management Ltd

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Face for Business has helped us to make sure all our phone calls are now answered. The call handling staff offer a polite and professional answering service. I'd gladly recommend Face for Business to other businesses.

Surf Snowdonia

Lynne a dedicated FFB PA

Our Answering Services

We provide variations of our core answering service to suit all situations, from handling overflow calls to simply taking messages when you’re unavailable. Every customer benefits from the training and experience of our PAs alongside some of the great features, such as call recording and the mobile app.

Our services include:

How it Works

Understanding Your Business
STEP 1

Understanding Your Business

We have a chat about your business, the sector you’re in, and how many calls you receive each day. This will help us to determine what type of call answering package will suit you.

STEP 2

Initial Setup

We set you up on our system and give you a telephone number which you’ll use to divert your calls to us. You’ll receive a test message to ensure you’re happy with the details.

Initial Setup
Meet Your PA
STEP 3

Meet Your PA

We’ll then introduce you to your own Lead PA who’ll get to know your business and take any additional call handling instructions from you. You’ll also learn about our app and online client portal, as your messages and calls are all stored here for you to listen to.

STEP 4

Divert Your Calls

You’re live! Your calls will divert to us (as and when you want them to) with your Lead PA receiving your calls. Your Lead PA will answer your calls professionally in your company name and will be acting as though they’re working with you in your office.

Divert Your Calls
Pick Up Your Messages
STEP 5

Pick Up Your Messages

Once we’ve taken all the necessary details from your caller, we’ll send the message straight on to you via email (and remember that every single call and message is stored on our app and client portal).

Your calls answered in your company name by your very own Lead PA

No more missed telephone calls, business leads or opportunities
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As soon as a visitor starts a chat on your website, our expert PAs are available to handle these in a professional, friendly manner with a fast response time. Once the chat is complete, you will receive a copy of the chat transcript, along with contact details for your visitor. 

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Frequently Asked Questions

What types of packages do you offer?
Face for Business offers a broad range of packages to suit our customers' needs. We can either answer some of your calls, or all of your calls. Face for Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings.
How much do you charge to transfer to a mobile?
With Face for Business, to transfer a call to a UK mobile costs only 10 pence per minute. Also, at Face for Business, we offer ‘per second billing’, which is ideal for keeping your costs to a minimum.
What is the contract period?
After your free trial, we ask for a minimum of 60 days’ commitment, so there is nothing overly lengthy that we are asking you to sign up to. If you ever wanted to cancel our service, we ask for 30 days’ emailed notice.
What are the hours of cover?
Monday to Friday 8.00am to 8.00pm Saturday 9.00am to 5.30pm. Outside of these hours, your callers hear a recorded greeting and are invited to leave a message, which would be sent to you as a recording, by email.

Latest News

Coronavirus in the small business community Be prepared for Coronavirus and the effects on your phone calls and staff wellbeing. A few questions for you… Are you concerned about the effect the Coronavirus will have on your business? Could staff absent from work cause you loss or disruption to your business? Will your remaining staff be overworked and stressed? Do you worry about their wellbeing? Will you need additional enquiry line support? So many challenges to consider. But, if you are feeling particularly worried about the possibility of disruption to your business due to Coronavirus then we can help you with emergency and disaster planning.
Harsh, Eyewise Opticians Your competition? It isn’t always who you think it is. Certainly not if you’re as switched on as Harsh of Eyewise opticians in Hillingdon . Because Harsh doesn't just see competition as many of us do, as direct industry lookalikes, as other businesses occupying the same product space or even the same location as us - he sees competition everywhere. From the hairdresser down the road, to the internet to, well, anywhere a customer might spend their money that isn’t with him. “Everything we do is trying to differentiate ourselves from the competition.” says Harsh. “Even the competition that aren’t local opticians but in our local shopping parade. They could be anything - there are three hairdressers nearby for example. “What I’m trying to get at is that people choose how they spend their monthly income and may forgo a visit to the opticians because that’s not their priority.”

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