0333 323 1007 | CLIENT PORTAL

Telephone Answering Services for UK Businesses

First-class call handling solutions.

NO MORE MISSED CALLS
A GREATER CALLER EXPERIENCE
REAL PEOPLE DELIVERING A REAL SERVICE

Find Out More

Discover how our service can work for you!
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CALL US TODAY
0333 323 1007
More Information

Telephone Answering Services for UK Businesses

First-class call handling solutions.

NO MORE MISSED CALLS
A GREATER CALLER EXPERIENCE
REAL PEOPLE DELIVERING A REAL SERVICE

First-class call handling solutions.

REAL PEOPLE DELIVERING A REAL SERVICE

Download the FFB App today!

Your calls are to hand with our App

Try Our Service

Experience the benefits of professional call answering with our 7-Day Free Trial.
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CALL US TODAY
0333 323 1007
More Information

What Customers Say About Our

CALL ANSWERING SERVICE

  • “I never worry if I’m out of the office. I'm confident that all my calls will be answered.”
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What Customers Say About Our

CALL ANSWERING SERVICES

  • “I never worry if I’m out of the office. I'm confident that all my calls will be answered.”
  • 1
  • 2
  • 3
Meet Louise

Meet Louise

“I love answering calls and providing support.”
Meet Roisin

Meet Roisin

“I make sure all your calls are handled professionally.”

A Face for Your Business

MEET SOME OF OUR PAs

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  • 3

Talk To Us

Why not talk one of our PAs about the great service they provide!
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CALL US TODAY
0333 323 1007
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A Face for Your Business

MEET SOME OF OUR PAs

  • 1
  • 2
  • 3

Talk To Us

Why not talk one of our PAs about the great service they provide!
Fields marked with * are required

CALL US TODAY
0333 323 1007
More Information

The Next Step

96% of clients who try our service for 7-days, stay with us!
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For more information about how we process your personal data please read our privacy policy

CALL US TODAY
0333 323 1007
Your 7-Day Free Trial

Your Options Explained

PHONE ANSWERING SERVICE

ENTREPRENEURS & SMALL BUSINESSES

  • Here when you need us

    Our PAs will answer your calls when you can’t, just as if they are working for you in your office.

    They’ll get know all about your business before answering your calls. If you’re busy, simply turn on your call divert and we’ll answer for you. If you’re on the phone, your calls will automatically transfer to us. We’ll answer in your company name and capture the caller information. Saving you time and money and providing great customer service.

  • The Complete
    PA

    A very popular option with clients who need calls handled and transferred to mobiles or landlines.

    You’ll have a lead PA who will act as your virtual receptionist, but will give the impression that she works in your office. We can transfer calls to any phone number of your choice and to other members of staff list. If we’re unable to transfer the call for any reason, a message will be taken and sent through to you via email.

  • A little extra help

    You only use our telephone answering service when required throughout the working day.

    Do you need time to get on with work without being interrupted? We’re perfect for you those busy periods. You can get on with work or attend meetings knowing that a professional PA is after looking after your calls. And we’ll ensure you capture any new business, while you save on the cost of employing a full-time receptionist.

LARGER BUSINESSES

  • Overflow
    Calls

    Even with a PA, receptionist and switchboard staff, your business is not immune to missing calls.

    We assist many larger businesses with their overflow calls. Whether you need cover during lunchtimes, staff absences cover or during peak periods, we provide flexible support as and when you need it. For larger companies that use a switchboard to transfer calls in-house, we can replicate the service and transfer calls to different departments.

  • Outsourced Reception

    For larger businesses that require professional receptionists, without the employment costs.

    Our fully outsourced reception service provides a seamless extension to your business. We can answer all your calls professionally, as well as make diary bookings (on our bespoke system or your own) and take payments from your clients. This option works well for many businesses, as it means staff don’t get tied up handling less important calls.

  • Disaster Recovery

    When moving office or having issues with your phone system it helps to have a back-up plan.

    We provide temporary reception cover for businesses of all sizes, reducing disruption to services and ensuring business continuity. Get in touch and we’ll talk you though the simple steps to put your back-up plan in place. You may be surprised how easy it is to divert your company phone lines to us during office relocations or phone outages.

PRICING OPTIONS

  • Message
    Only

    FROM £45 PER MONTH

    A cost-effective message taking service for businesses of all sizes.

    Your PA provides simple call answering and message taking, always capturing your caller’s details before sending a good quality message to you or your staff.

  • Inclusive Minutes

    FROM £48 PER MONTH

    Useful for clients whose calls may take a little longer than usual.

    Ideal if you need your PA to explain services, provide prices or take detailed booking information using our secure diary service. Call transfer options also available.

  • All-In
    PA

    FROM £65 PER MONTH

    Popular with clients who need calls transferred to mobiles or extensions.

    Your lead PA will act as your receptionist and identify who the caller needs to speak with, transferring calls to different staff members or taking messages.

 

The Next Step

96% of clients who try our service for 7-days, stay with us!
Fields marked with * are required

CALL US TODAY
0333 323 1007
Your 7-Day Free Trial

Your Options Explained

PHONE ANSWERING SERVICES

ENTREPRENEURS & SMALL BUSINESSES

  • Here when you need us

    Our PAs will answer your calls when you can’t, just as if they are working for you in your office.

    They’ll get know all about your business before answering your calls. If you’re busy, simply turn on your call divert and we’ll answer for you. If you’re on the phone, your calls will automatically transfer to us. We’ll answer in your company name and capture the caller information. Saving you time and money and providing great customer service.

  • The Complete
    PA

    A very popular option with clients who need calls handled and transferred to mobiles or landlines.

    You’ll have a lead PA who will act as your virtual receptionist, but will give the impression that she works in your office. We can transfer calls to any phone number of your choice and to other members of staff list. If we’re unable to transfer the call for any reason, a message will be taken and sent through to you via email.

  • A little extra help

    You only use our telephone answering service when required throughout the working day.

    Do you need time to get on with work without being interrupted? We’re perfect for you those busy periods. You can get on with work or attend meetings knowing that a professional PA is after looking after your calls. And we’ll ensure you capture any new business, while you save on the cost of employing a full-time receptionist.

ENTREPRENEURS & SMALL BUSINESSES

  • When you need us

    Our PAs will answer your calls when you can’t, just as if they are working for you in your office.

    They’ll get know all about your business before answering your calls. If you’re busy, simply turn on your call divert and we’ll answer for you. If you’re on the phone, your calls will automatically transfer to us. We’ll answer in your company name and capture the caller information. Saving you time and money and providing great customer service.

    Learn More

  • Complete
    PA

    A very popular option with clients who need calls handled and transferred to mobiles or landlines.

    You’ll have a lead PA who will act as your virtual receptionist, but will give the impression that she works in your office. We can transfer calls to any phone number of your choice and to other members of staff list. If we’re unable to transfer the call for any reason, a message will be taken and sent through to you via email.

    Learn More

  • A little extra help

    You only use our telephone answering service when required throughout the working day.

    Do you need time to get on with work without being interrupted? We’re perfect for you those busy periods. You can get on with work or attend meetings knowing that a professional PA is after looking after your calls. And we’ll ensure you capture any new business, while you save on the cost of employing a full-time receptionist.

    Learn More

LARGER BUSINESSES

  • Overflow
    Calls

    Even with a PA, receptionist and switchboard staff, your business is not immune to missing calls.

    We assist many larger businesses with their overflow calls. Whether you need cover during lunchtimes, staff absences cover or during peak periods, we provide flexible support as and when you need it. For larger companies that use a switchboard to transfer calls in-house, we can replicate the service and transfer calls to different departments.

  • Outsourced Reception

    For larger businesses that require professional receptionists, without the employment costs.

    Our fully outsourced reception service provides a seamless extension to your business. We can answer all your calls professionally, as well as make diary bookings (on our bespoke system or your own) and take payments from your clients. This option works well for many businesses, as it means staff don’t get tied up handling less important calls.

  • Disaster Recovery

    When moving office or having issues with your phone system it helps to have a back-up plan.

    We provide temporary reception cover for businesses of all sizes, reducing disruption to services and ensuring business continuity. Get in touch and we’ll talk you though the simple steps to put your back-up plan in place. You may be surprised how easy it is to divert your company phone lines to us during office relocations or phone outages.

LARGER BUSINESSES

  • Overflow
    Calls

    Even with a PA, receptionist and switchboard staff, your business is not immune to missing calls.

    We assist many larger businesses with their overflow calls. Whether you need cover during lunchtimes, staff absences cover or during peak periods, we provide flexible support as and when you need it. For larger companies that use a switchboard to transfer calls in-house, we can replicate the service and transfer calls to different departments.

    Learn More

  • Outsourced Reception

    For larger businesses that require professional receptionists, without the employment costs.

    Our fully outsourced reception service provides a seamless extension to your business. We can answer all your calls professionally, as well as make diary bookings (on our bespoke system or your own) and take payments from your clients. This option works well for many businesses, as it means staff don’t get tied up handling less important calls.

    Learn More

  • Disaster Recovery

    When moving office or having issues with your phone system it helps to have a back-up plan.

    We provide temporary reception cover for businesses of all sizes, reducing disruption to services and ensuring business continuity. Get in touch and we’ll talk you though the simple steps to put your back-up plan in place. You may be surprised how easy it is to divert your company phone lines to us during office relocations or phone outages.

    Learn More

PRICING OPTIONS

  • Message
    Only

    FROM £45 PER MONTH

    A cost-effective message taking service for businesses of all sizes.

    Your PA provides simple call answering and message taking, always capturing your caller’s details before sending a good quality message to you or your staff.

  • Inclusive
    Minutes

    FROM £48 PER MONTH

    Useful for clients whose calls may take a little longer than usual.

    Ideal if you need your PA to explain services, provide prices or take detailed booking information using our secure diary service. Call transfer options also available.

  • All-In
    PA

    FROM £65 PER MONTH

    Popular with clients who need calls transferred to mobiles or extensions.

    Your lead PA will act as your receptionist and identify who the caller needs to speak with, transferring calls to different staff members or taking messages.

 

PRICING OPTIONS

  • Message
    Only

    FROM £45 PER MONTH

    A cost-effective message taking service for businesses of all sizes.

    Your PA provides simple call answering and message taking, always capturing your caller’s details before sending a good quality message to you or your staff.

    Learn More

  • Inclusive
    Minutes

    FROM £48 PER MONTH

    Useful for clients whose calls may take a little longer than usual.

    Ideal if you need your PA to explain services, provide prices or take detailed booking information using our secure diary service. Call transfer options also available.

    Learn More

  • All-In
    PA

    FROM £65 PER MONTH

    Popular with clients who need calls transferred to mobiles or extensions.

    Your lead PA will act as your receptionist and identify who the caller needs to speak with, transferring calls to different staff members or taking messages.

    Learn More

 

Setup Explained

VIRTUAL RECEPTIONIST SERVICES

Four simple steps to get you started…

  • Step One

    ACCOUNT SETUP - A member of the team will talk you through our system setup

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  • 2
  • 3
  • 4
  • “The trial made me see just how many calls I had been missing before using your service.”
  • 1
  • 2
  • 3

Get Started

We'll set you up on our system for 7-days, so you can try it for free.
Fields marked with * are required
For more information about how we process your personal data please read our privacy policy

CALL US TODAY
0333 323 1007
Your 7-Day Free Trial

Setup Explained

VIRTUAL PA SERVICES

Four simple steps to get you started…

  • Step One

    ACCOUNT SETUP - A member of the team will talk you through our system setup

  • 1
  • 2
  • 3
  • 4
  • “The trial made me see just how many calls I had been missing before using your service.”
  • 1
  • 2
  • 3
“I love not to have to take every call, saving me time every time I switch the service on.”
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Get In Touch

We'd love to hear from you!
Fields marked with * are required
For more information about how we process your personal data please read our privacy policy

CALL US TODAY
0333 323 1007
More Information

Our Story

PROFESSIONAL CALL HANDLING

Our mission…

"To become the UK’s best PA/Receptionist provider, by going the extra mile for our customers and delivering outstanding quality, service and value.”

Quality

Quality

Service quality is at the core of the way we work.

  • Handling calls since 2007
  • ISO 9001: 2015 accredited
  • Client feedback function
  • Professionally trained PAs
Service

Service

We take great pride in the service we provide our customers.

  • It’s easy to set-up
  • Divert calls when needed
  • Listen to all your calls 24/7
  • Access to account options
Value

Value

Call Answering Packages from as little as £45.00 per month

  • Message Only Packages
  • Call Transfer Packages
  • Inclusive Minutes Packages
  • Online client portal access

Get In Touch

We'd love to hear from you!
Fields marked with * are required

CALL US TODAY
0333 323 1007
More Information

Our Story

PROFESSIONAL CALL HANDLING

Our mission…

"To become the UK’s best PA/Receptionist provider, by going the extra mile for our customers and delivering outstanding quality, service and value.”

Why Choose Us?

THREE UNIQUE FEATURES

Call recording

Call Recording

Unique to Face for Business is the facility to logon and listen back to our PAs handling your calls. We believe this provides you the assurance that they are doing a great job.

Call Feedback

FEEDBACK FUNCTION

We encourage you to provide PA feedback via the feedback button in your portal or mobile app. Simply let us know how they are doing and we’ll work with you to deliver the best possible service every time.

Free Landline Transfers

FREE UK LANDLINE TRANSFERS

We are the only telephone answering services in the UK to provide FREE landline transfers for our customers. Another great feature of our call answering service.

Try Us for Free

Our 7-Day Free Trial lets you decide whether the service is beneficial to your business
Fields marked with * are required
For more information about how we process your personal data please read our privacy policy

CALL US TODAY
0333 323 1007
Your 7-Day Free Trial

Why Choose Us?

THREE UNIQUE FEATURES

Call recording

Call Recording

Unique to Face for Business is the facility to logon and listen back to our PAs handling your calls. We believe this provides you the assurance that they are doing a great job.

Call Feedback

FEEDBACK FUNCTION

We encourage you to provide PA feedback via the feedback button in your portal or mobile app. Simply let us know how they are doing and we’ll work with you to deliver the best possible service every time.

Free Landline Transfers

FREE UK LANDLINE TRANSFERS

We are the only telephone answering services in the UK to provide FREE landline transfers for our customers. Another great feature of our call answering service.

Try Us for Free

Our 7-Day Free Trial lets you decide whether the service is beneficial to your business
Fields marked with * are required

CALL US TODAY
0333 323 1007
Your 7-Day Free Trial