Our PAs will answer your calls when you can’t, just as if they are working for you in your office.
They’ll get know all about your business before answering your calls. If you’re busy, simply turn on your call divert and we’ll answer for you. If you’re on the phone, your calls will automatically transfer to us. We’ll answer in your company name and capture the caller information. Saving you time and money and providing great customer service.
A very popular option with clients who need calls handled and transferred to mobiles or landlines.
You’ll have a lead PA who will act as your virtual receptionist, but will give the impression that she works in your office. We can transfer calls to any phone number of your choice and to other members of staff list. If we’re unable to transfer the call for any reason, a message will be taken and sent through to you via email.
You only use our telephone answering service when required throughout the working day.
Do you need time to get on with work without being interrupted? We’re perfect for you those busy periods. You can get on with work or attend meetings knowing that a professional PA is after looking after your calls. And we’ll ensure you capture any new business, while you save on the cost of employing a full-time receptionist.
Even with a PA, receptionist and switchboard staff, your business is not immune to missing calls.
We assist many larger businesses with their overflow calls. Whether you need cover during lunchtimes, staff absences cover or during peak periods, we provide flexible support as and when you need it. For larger companies that use a switchboard to transfer calls in-house, we can replicate the service and transfer calls to different departments.
For larger businesses that require professional receptionists, without the employment costs.
Our fully outsourced reception service provides a seamless extension to your business. We can answer all your calls professionally, as well as make diary bookings (on our bespoke system or your own) and take payments from your clients. This option works well for many businesses, as it means staff don’t get tied up handling less important calls.
When moving office or having issues with your phone system it helps to have a back-up plan.
We provide temporary reception cover for businesses of all sizes, reducing disruption to services and ensuring business continuity. Get in touch and we’ll talk you though the simple steps to put your back-up plan in place. You may be surprised how easy it is to divert your company phone lines to us during office relocations or phone outages.
A cost-effective message taking service for businesses of all sizes.
Your PA provides simple call answering and message taking, always capturing your caller’s details before sending a good quality message to you or your staff.
Useful for clients whose calls may take a little longer than usual.
Ideal if you need your PA to explain services, provide prices or take detailed booking information using our secure diary service. Call transfer options also available.
Popular with clients who need calls transferred to mobiles or extensions.
Your lead PA will act as your receptionist and identify who the caller needs to speak with, transferring calls to different staff members or taking messages.
Unique to Face for Business is the facility to logon and listen back to our PAs handling your calls. We believe this provides you the assurance that they are doing a great job.
We encourage you to provide PA feedback via the feedback button in your portal or mobile app. Simply let us know how they are doing and we’ll work with you to deliver the best possible service every time.