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A Trades & Construction Answering Service

Our call answering service for builders, construction companies, plumbers, electricians and other trades is here to make your life easier. Whether it’s clients wanting a project update, contractors arranging deliveries or new customers needing you urgently, when the phone’s ringing off the hook, it can be a challenge to get anything done.

Our construction answering service takes care of all those calls for you, so you can focus on project work, meeting your deadlines, and keeping your customers happy. Never worry about missing important, potentially lucrative calls again, without needing to hire someone full-time.

A Comprehensive Construction Answering Service

See our three easy steps to get started.

Telephone Answering Service

Telephone Answering Service

Spend less time answering the phone and more time on getting jobs done with our call answering service for builders.

Outsourced Switchboard

Outsourced Switchboard

Take a load off your plate and outsource your company’s switchboard. We’ll answer calls for you and continue to provide first class customer service while you’re busy working.

Live Chat

Live Chat

Help more people by answering online enquiries quickly with live chat support on your website.

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TestOur Construction Answering Service

Try out our construction answering service with a 7-day free, no-obligation trial to see if it’s right for you. Experience all the benefits of our answering service for construction and trade without the commitment.

During your free trial, you’ll be set up on our call handling system, just like if you were a client. When you decide you’d like to use our answering service full-time, we’ll move you to a contract. Start your free trial today.

Benefits Of A Construction Answering Service

Better call management

Manage calls better at busy times by outsourcing your call answering. Try our reliable construction answering service and make sure your customers don’t feel ignored or dismissed when you can’t get to the phone quickly. Answer promptly and stop them calling your rivals instead.

Outsource your switchboard

Manage high volumes of calls by outsourcing your switchboard. We’ll make sure messages get to the right person, so nothing gets lost and you can spend more of your time where your skills are most needed.

Book more jobs

Our virtual receptionists can book jobs for you when you’re unavailable, keeping your diary busy. There’s no need to miss out on work when you can’t get to the phone.

Out of hours call answering

Effectively extend your work hours without being chained to your phone, thanks to our after-hours answering service for construction and trade. Our team can pick up calls and monitor your live chat once you’ve finished for the day, improving your customer service further.

Our Clients and Partners

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Our Clients

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Improve Your Customer Experience

Our UK-based construction answering service is a cost-effective option for managing incoming calls and enquiries, for self-employed tradespeople and larger construction companies alike. We can answer your phone, manage your live chat, and even be your virtual receptionist. We’ll even help you avoid annoying sales and marketing calls from new suppliers, so you can focus on the job at hand.

Call handlers with industry experience

Our construction answering service receptionists have years of industry experience, so will always handle calls professionally. You can be sure your company is in safe hands with Face for Business.

Focus on the job at hand

Spend your time using your skills to get jobs finished to the highest standard, and let our experienced call handlers answer your phone.

Extend your business hours

Book in more jobs and respond to more queries even after you’ve downed tools for the day with our after hours answering service for construction and trade.

Only pay for what you use

Unlike other construction answering services, we won’t round your monthly bill up. We price our services to the penny, so you’ll only ever pay for what you use. We also optimise your billing every month, so you’ll avoid unnecessary charges for going over your call allowance in busier periods.

Frequently Asked Questions

How much does a construction answering service cost?

Our construction answering service prices are adapted to each business’ specific needs, and we work with you each month to make sure you’re on the right tariff for you, so you avoid excess charges. Our popular call answering service for builders and other trades starts at £200 a month.

Try us free for 7 days to get a better understanding of how much support you’ll need. Read more about our packages and pricing.

Where is your construction answering service team based?

Our construction answering service team is based in the UK. This means they’re working in the same time zone as you, and are on hand to answer calls during your working hours, as well as at evenings and weekends.

Do I need to sign up to a long-term contract?

No – our call answering service for builders and other trades is designed to be fully flexible, so you’re not tied to a long-term contract. If you ever need to change or cancel your monthly plan, simply let us know before the date of your next bill and we’ll sort the rest for you.

What kind of construction answering service support do you offer?

Face For Business offers a broad range of construction answering service packages to suit our customers’ needs. We can answer some or all of your calls, depending on your requirements. We provide both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We also have packages where we can share your company information or capture diary bookings.

How will Face for Business get to know my company?

Our call handlers and virtual receptionists have years of experience working for construction businesses, so they know how to talk to clients, customers and suppliers. As part of your construction answering service, our team will spend time getting to know you and your company, so they’ll know exactly how you want your calls to be answered.

Can you answer calls outside of my working hours?

Yes – we can answer calls during evenings and at weekends, so you can get more jobs scheduled and keep more clients happy, without having to work extra hours yourself. Our answering service for construction is available between:

  • 8am-8pm Monday to Friday
  • 9am-5:30pm Saturday
  • 10am-4pm Sunday

When it comes to out of hours call answering, we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and send the recorded message to you via email in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you’re closed and reopening.

Can you schedule jobs for me?

Yes – our virtual PAs can help with booking jobs, as well as responding to general queries.

Is there a set-up charge?

No. At Face for Business, we believe in being fully transparent with our pricing, which is why there’s no set-up fee to start using our construction call answering service.

Are my calls recorded?

Yes, all calls that we answer are recorded, so you can listen back to them in the future if required. We’re the only construction answering service that gives you immediate access to call recordings, and you’ll be able to listen back to them 24/7.

Can I alter my monthly package at any time?

Of course – you can change to a different package to accommodate busier or quieter times of year as needed. To make a change to your package, you’ll just need to inform the Face for Business team ahead of us sending out your next invoice and we’ll happily make this change for you.

How soon can I start using your answering service for construction?

Right away! Sign up for your 7-day, free, no-obligation trial to see if our construction answering service is right for you. We’re ready to get started whenever you need us, so contact us today.

Ready To Transform Your Construction Business?

Let’s discuss your construction answering service requirements and find the best package for you.