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A Dental Answering Service for Busy Dentist Practices

Dental practices can be incredibly busy places, with both routine and emergency calls coming in all day, every day. If your receptionists can’t always get to the phone in time, you could be missing out on adding new patients – and revenue – to your books. This is where a dental answering service comes in.

Using our professional, reliable dental phone answering service means you can answer all calls promptly, so you won’t leave any patients in need of treatment without someone to speak to. Quickly reassure callers and book them in for appointments even when your team is too busy to get to the phone with our dedicated answering service for dental practices.

Benefits of Using a Dental Answering Service

Better call management

Never miss a new patient enquiry and reduce call queue times during peak hours with our dental call answering service. Our PAs will answer the phone for your team, so they can concentrate on greeting patients in person and completing other administrative tasks.

Improved patient service

Improve the service you offer to patients with our answering services for medical dental offices, orthodontists, and cosmetic dental practices. Stay on top of patient communication and deliver a first-class service at all times.

Appointment booking

Our dentist answering service PAs can even help patients book appointments online so you can capture even more opportunities.

Out of hours call answering

Extend your dental practice’s opening hours thanks to our dental call answering service. Our call handlers can answer calls outside of your practice hours and manage your website’s live chat, improving your patient service further.

A Comprehensive Dental Office Answering Service

Call Answering

Call Answering

Our call handlers will answer the phone for you so you never miss a patient with an urgent call.

Appointment Booking

Appointment Booking

We can help you manage appointment bookings so you can focus on patients.

Managed Live Chat

Managed Live Chat

Our PAs can answer patients’ questions directly on your website via your live chat function.

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Try Our Dental Answering Service for Free!

Try our dentist answering service before you commit with a no-obligation 7-day free trial. Discover the benefits of using a dental call answering service and see the difference it could make to your practice.

We’ll set you up on our system as part of the trial, just like we would any client. When you’ve decided you’d like to use the dental phone answering service full-time, we’ll move you across to a contract. Start your 7-day free trial today!

Our Clients and Partners

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Our Clients

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

A Tailored Dental Answering Service

Our reliable, cost-effective dental answering service will make sure you never miss a patient call, even outside of your practice opening hours. Our experienced call handlers can also help answer common questions or provide information to existing patients over the phone, taking a load off your plate at busy times.

UK-based receptionists with industry experience

All of our dental answering service receptionists are based in the UK and have experience answering calls in the industry, so they’re able to handle enquiries discreetly and professionally.

Scalable call answering as required

Only pay for our dentist answering service when you need it. Our packages are priced to the second and can easily be scaled and adapted as your requirements evolve.

Focus on your patients

Let your practice receptionists focus on greeting patients and other important tasks, and we’ll answer the phone. This means you can provide better in-person customer service, without leaving callers waiting.

Extend your practice opening hours

Book appointments and respond to urgent queries even after your practice has closed its doors for the day with our out of hours dental office answering service.

Bills optimised every month

Not only do we price your call answering to the penny, but we also optimise your bill every month, so you’re always on the best tariff without the headache of managing bills yourself.

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24/7 Access to Your Dental Answering Service

Ours is the only dental answering service that provides you with instant access to your full call recordings, directly to your Face for Business customer portal.

This means you can listen to all your messages in full, so you know we’re handling every call exactly as you’d expect from a professional dental phone answering service.

Frequently Asked Questions

How much does a dental answering service cost?

Our answering service for dental practices is priced to suit your specific needs. We work with you on a monthly basis to make sure you’re on the right tariff to avoid excess charges. Our most popular dental answering service costs around £200 a month and we have cheaper options for smaller practices or those in need of less support. Try it free for 7 days to get a better idea of how much call answering support you’ll need, or find out more about our packages and pricing.

Where is your dental answering service team based?

Our dental call answering service team members are all based in the UK, which means they’re in the same time zone as you, and are ready to answer calls during your practice opening hours, and out of hours during evenings and at weekends too.

Do I need to sign up to a long-term contract?

No, you don’t. Our dental phone answering service is designed to be flexible, so you won’t be tied into a long-term contract. If you ever need to change your monthly plan or want to cancel, simply let us know ahead of your next billing date and we’ll sort it for you.

What kind of dental answering service support do you offer?

Whether you need a fully outsourced switchboard or just need our dental office answering service during busy periods, we can handle as much or as little of your telephone answering as you need.

Do you provide an out of hours dental answering service?

Yes – you can effectively extend the opening hours of your dental practice without having to keep your office open for longer thanks to our after hours dental call answering service. Our call handlers are available to answer out of hours calls between:

  • 8am-8pm Monday to Friday
  • 9am-5:30pm Saturday
  • 10am-4pm Sunday

How do I know you can provide the right support for my dental practice?

Our dental answering service call handlers all have years of experience of answering calls for dental surgeries, so they know how to handle calls from patients professionally and sensitively. As part of our dental phone answering service, our team will spend time getting to know your practice and the exact way you would like your calls to be handled.

How soon can I start using your dental call answering service?

You can get started right away. Register for a 7-day free trial to see if our dental answering service is right for you. We’re ready to start supporting you whenever you need us, whether it’s full time or for emergency cover during a staff shortage or peak period.

Can you help with appointment bookings?

Yes, our dental answering service call handlers can help with online appointment bookings, helping to schedule check-ups and emergency appointments when your front desk staff are too busy to get to the phone. Our virtual PAs can also respond to queries about your services and opening times.

Can you help me take payments?

Yes. Our dental call answering service integrates with Stripe, which means we can take payments over the phone.

Are my calls recorded?

Yes, every call that we answer as part of our dentist answering service is recorded, so you can listen back to them in the future if needed. We’re the only dental answering service that gives you instant access to your call recordings, and you can play them back 24/7.

Ready To Transform Your Dental Practice?

Let’s discuss your dental phone answering service needs and help solve your problems.