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Live Chat and Answering Service for Franchises

Capitalise on every new business opportunity with our dedicated franchise answering service. Improve customer service nationally and locally with the help of our professional team of virtual receptionists that ensure you’re represented the right way every time.

We provide telephone answering services and live chat support to create a tailored customer service function for franchisors and franchisees that helps you capture every opportunity and new business lead.
Whether you want us to answer all your calls, or just need support during busy periods, we’ll tailor our answering services for franchises to suit your business, so you only pay for the support you need.

Tailored Answering Services for Franchises

Every franchise is different – we tailor our service to you.

Telephone Answering

Telephone Answering

Answer every call promptly and professionally with a Face for Business PA.

Virtual Receptionist

Virtual Receptionist

All the benefits of a full-time receptionist without the costs or management.

Managed Live Chat

Managed Live Chat

Convert customers through your website and improve your online customer service.


Telephone Answering For Franchises

Our PAs have plenty of experience working with franchises, and we understand how important every call is.

Whether you want professional call answering in your head office, or need support for individual stores, there are many reasons you should choose telephone answering for your franchise from Face For Business.

Stay open for longer

Extend your opening beyond the usual 9-5 to win more business and provide out-of-hours customer support. You can add evening and weekend call answering at no extra charge.

Avoid sales calls

Our PAs act as a barrier between you and unwanted sales calls so you can spend more time focussing on your business. We’ll even have you removed from sales lists if needed.

Increase productivity

Dedicate more time to customer service and business growth. Our PAs can deal with call management so you can deal with more pressing matters.

Reduce costs

Save tens of thousands in staff and operational costs. Our franchise call answering and live chat is flexible, so you only pay for the time and service you use.

Answer every call

No more worries about missing important calls. Our PAs can handle all your call answering or be on hand to provide extra support in busy periods.

Telephone Answering For Franchises

Improve your customer service and capture every opportunity with our franchise call answering service.

Telephone answering services for franchises are a game-changer when it comes to ensuring professional phone representation for your business. With the growing competition in the franchising industry, it is crucial to make sure that every call is professionally handled to provide a positive customer experience and drive business growth.

Our expertly trained PAs integrate seamlessly with your internal teams and existing business operations to enhance your customer service, improve customer retention and make sure you never miss a lead again.

Managed Live Chat For Franchises

Enhance your website’s user experience and increase lead generation with our managed live chat answering service for franchises.

Our team of live chat PAs are expertly trained to make every visitor feel valued, creating a positive impression of your brand and helping you to capture more leads. By perfectly combining our professional PAs with industry-leading software, our live answering service for franchises efficiently manages your customers’ queries and provides immediate assistance, allowing your staff to focus on other crucial tasks.

Our Clients and Partners


Our Clients

Why Choose Our Franchise Answering Services?

On-Demand Scalability

Get the precise support your franchise needs without paying the premium. Our answering service for franchises are totally flexible to suit fluctuating demands throughout the year.

No Out-Of-Hours Premium

We don’t believe in charging extra for out-of-hours answering services for franchises. That’s why all of our plans keep a flat rate, so you pay the same regardless of when we’re answering your calls.

UK-Based PAs

All of our virtual receptionists are based and trained in the UK. They also undergo constant training to deliver the best service and ensure your calls are being answered like one of your own.

24/7 Access

Face for Business is the only franchise answering service that offers you 24/7 access to all your call recordings so you can monitor and review exactly how we’re helping your customers.


Try Our Franchise Answering Service For Free!

We know that making each customer feel valued and listened to is vital for your business. So you want to make sure whoever is dealing with your customer enquiries properly represents your franchise.

It’s a big decision. That’s why we offer a free 7-day free trial of our answering service for franchises, so you can see for yourself how we can support your franchise. We’ll onboard you exactly the same as we would for any other client, and if you decide our franchise answering service isn’t for you after the initial 7 days then don’t have to commit.

Get in touch with our team today to start your journey towards better customer service with Face For Business.

Ready To Transform Your Business?

Let’s discuss your needs and help solve your problems.