Your UK-based team of healthcare receptionists offer a cost-effective answering service. They’ll make sure you never miss a new appointment booking and are always available to answer questions or provide information to existing patients over the phone.

UK receptionists with industry experience

All of our health and care receptionists have years of industry experience and can handle calls discreetly and professionally.

Scalable call answering whenever you need it

Only pay for the call answering you need with packages priced to the penny that can be easily scaled and adapted to your requirements.

Focus on your core operations and customers

Give your team the time to focus on providing the best customer service and work on their core jobs while your remote receptionists handle your calls.

Extend your opening hours

Book more appointments and answer more questions even after you’ve closed for the day with our out-of-hours call-answering.

ReceptionServices Priced To The Penny - So You Only Pay For What You Use

Unlike other health and care answering services, we don’t round your monthly bill up. Instead, we price your call answering to the penny, so you’re only paying for what you use. We also optimise your billing every month so you avoid unnecessary charges for going over your call allowance during busier periods.

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All Your Calls And Recordings Delivered Immediately To Your App

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We’re the only health and care answering service that gives you immediate access to your full recordings directly to your customer portal.

This allows you to listen to all your messages in full, so you know we’re handling every call exactly as you’d expect from a premium call answering service

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Featured Case Study

The Lip Doctor

We’ve been answering The Lip Doctor’s overflow calls for several years now.

Find out more

How much does a healthcare answering service cost?

All our prices are adapted to your specific needs, and we work with you monthly to make sure you’re on the right tariff to avoid excess charges. Our popular health and care answering service starts at £200 a month (many of our clients fit into this bracket).

You could try us free for 7-days to get a better understanding of how much answering support you’ll need.

Do I need to sign up to a contract?

No. All our healthcare answering services are designed to be flexible, so you’re not tied into a long-term contract. If you want to change your monthly plan or cancel, just let us know before the date of your next bill, and we’ll be able to sort everything for you.

What kind of telephone support do you offer?

We can handle as much or as little of your health and care call answering as you need. You can use us as a fully outsourced switchboard, answering every inbound call, or just use us to handle overflow calls during busy periods.

How do I know you can provide the right support for my practice?

Our health and care receptionists all have years of experience specifically working for healthcare practices, so they know how to handle the types of calls they’ll be dealing with. As part of your service, our team will also spend time getting to know your practice and the way you expect calls to be handled.

Can you help with appointment booking?

Yes. As part of our service, we can help with online appointment bookings as well as answering queries about your services and opening times to ensure your customers are able to use your services as easily as possible.

Can you help me take payments?

Yes. Our health and care answering service integrates with Stripe so we can take payments over the phone to save you and your customers time and effort.

What OurCustomersSay About Us

5.0

Trusted by 46 reviews

Face For Business support and suit our ever changing needs alongside providing help!

Every step of the process was fully explained, with regular updates.

I recommend them to everyone and I’m always full of praise for the service.

A very slick operation, would highly recommend

Nothing is too much trouble and they're always on hand to answer any queries.

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