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How We Can Benefit Your Legal Firm

See our three easy steps to get started.

Telephone Answering

Telephone Answering

Never miss a client or new business call with a team of legal PAs with industry experience

Virtual Receptionist

Virtual Receptionist

Professional legal receptionists with decades of experience who can manage your calls and book appointments

Managed Live Chat

Managed Live Chat

Give quick answers to simple questions and free up more time by installing live chat on your website.

Our Clients and Partners


Our Clients


Bespoke Law Firm Call Answering Service

Our law firm answering service ensures every caller is treated in a professional and friendly manner. We have legal receptionists with decades of experience who understand the complex, sensitive and sometimes contentious nature of the calls you deal with on a daily basis.

Plus, we record calls as standard so you’ll always have a record of exactly what’s been said if you need to clarify client details or deal with a dispute.

How the service works for you


Dealing with legal issues can be highly sensitive. When clients call they want to be greeted by a person on the other end of the phone, not an automated response.

Your legal PA will provide a reliable, professional and consistent call answering service for your legal firm.They understand the importance of discretion and professionalism in a legal setting and can provide the human voice on the end of the phone to put clients at ease.

Whether you need them to manage all your calls, deal with overflow, or just get callers to the right person, a legal PA from Face For Business can professionalise your call handling for a fraction of the cost of hiring a full-time receptionist.

Tailored Law Firm Answering Service

Our call answering services offer a range of options for your law firm so you get the level of call management you need.

Use your legal PA to handle overflow during busy periods. You can use us to set up a call transfer facility so callers get to the right person.

Or we can set up a complete call management function and become the customer face of your business.

You won’t find out-of-the-box call answering for solicitors with us. We work with customers to deliver a tailored call management function that fits them – let us do the same for you.

Why Us For Your Legal Firm’s Call Answering?

Expert partner

We have call handlers with years of legal industry experience so we know the level of service you need.

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All communication covered

Whether you need help with call handling or need messaging or live chat support, we’ve got you covered.

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We’ve built a reputation for our dedicated service and satisfied customers and it’s a reputation we aim to continue.

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Get The Best Telephone Answering Service For Law Firms

Call us today to find out how a virtual receptionist can benefit your legal firm.

Why us for yourlegal firm's call answering?

We record every call we handle for you, not only so you get all the information you need, but also so you can review how your virtual assistant is handling your firm’s calls. If you’re ever not happy with the service, tell us and we can make it right.

Plus, because we know legal firms often need more support than a simple messaging service, we can deliver a full call management and transfer facility.

We can even help set up online forms that formalise and standardise the information we collect so you’re always getting the details you need, when you need them.

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“Speak to our experts to find out everything you need.“

Diane Davies

Answering Services Specifically For Legal Firms

Specially trained PAs

In times of worry or frustration, we’ll be there to support you.

Capture leads

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

Personal touch

We are real people who care about the job – and your customers will be able to tell.

What kind of phone answering service can you offer our law firm?

You have a range of calls coming into your office all day. Some urgent, some not, but many are sensitive in nature and require the highest standards of professionalism and discretion to keep confidence high among your clients.

We’ve got a team of virtual receptionists who specialise in call answering and admin services for law firms, but there is no one size fits all service that will work for you.

That’s why we work with you to build the best package of services based on your law firm’s individual requirements and budget.

We can take on any level of phone answering, from taking over partial management of your firm’s call answering, to dealing with every incoming call you have, making sure messages get to the right people.

If you need something extra, we can help create a full virtual switchboard for your law firm, ensuring every call is dealt with and passed on to the right associate every time.

How much does all answering service cost to set up?

We don’t charge set up fees so you’ll have no additional cost other than the price of your call answering or virtual receptionist package you choose.

Plus, we don’t believe in trying to confuse customers with complicated pricing structures, which is why all our prices are completely transparent, so you can see all the services you’re paying for, and exactly how much it will cost.

You can get more pricing specific information by calling a member of our team on 0333 232 1007.

How can we be sure a phone answering service will work for our law firm?

We know it can be hard to judge the effectiveness of a new service until you’ve used it for real, which is why we offer all new customers the chance to sign up to a free, no obligation, 7 day trial of our services. Alternatively why not just ask for a testimonial or recommendation.?

You’ll get full access to our call answering service so you’ll see how it works and fits into your business.

If you decide it’s not for you, there’s no need to carry on after 7 days. Simple.

Can I upgrade or downgrade my call answering service at any time?

Yes, absolutely.

We’ve helped enough clients over the years to know you can’t always predict how busy you’ll be at any given time.

So all our call answering and virtual receptionist services for law firms are fully scalable to match your needs, however they change throughout the year.

Free Bill Optimisation – we are one of the few call answering services who simply optimise your bill every month. If you use, you pay less and if you use more we give you the best rate for what you use., ensuring your always on the best plan for your business

If you need to change again later on, just get in touch again and we can work something else out for you.

Can you deal with calls for our law firm after hours?

Yes we can.

You work long hours but you’ve got to clock off sometime and go home. But just because you’ve clocked off, doesn’t mean your business has.

Our out of hours call answering ensures all your calls continue to be answered properly and quickly, even when your business is shut down for the day.

If a call comes in after we’ve finished (after 8pm Mon-Fri and 5:30pm Sat) we’ll create a personalised voice message for you, or we can arrange to have urgent calls forwarded to a designated number to be handled by a member of your team in person.

What can we do if we lose a message you’ve sent to our firm?

All calls are automatically saved along with your messages in your dedicated client portal, so they’re easily retrievable if you misplace a message after we’ve passed it on.

Plus, because we provide you with access to the full audio recording of every call that comes into your business, you can make sure we’re dealing with calls exactly as you’d expect.

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Ready To Transform Your Business

Let’s discuss your needs and help solve your problems.