One person, can only answer one call at once.
Depending on how many lines you have and how they are set up to work, this might mean you could have between 1 or 20 people on the phone at any one time.
But what happens if you get more calls in, than lines available when everyone is using them? Your customers or suppliers get the engaged tone and there is no way of knowing how often it happens, or who you miss.
This is a bigger issue than many businesses realise, but there's an easy fix that can help your business generate more money.
Making sure that every one of your hard-to-find customers or prospects gets through to a real person on the phone to answer their questions, is a must. If they are pushed to leave a voicemail or call back if you're engaged, they may not.
That's potentially missed business or mismanaged customer service that only has long term negative effects.
Taking messages, giving simple advice to prospects, managing leads, booking appointments and taking payments are vital business activities, but there is a more cost-effective way to give every customer the best customer service.
How can we help you deliver the best customer experience to your clients?
As a customer serving business, here at Deckbuilders we pride ourselves on offering a high quality product and looking after our clients. Face for Business has been a huge asset to our business in ensuring calls are answered if no one is available at the office and keeping us up to date with messages left. I can highly recommend their services to anyone who cannot afford to miss a call and wants a professional and friendly person to answer their calls.
DECKBUILDERS UK LTD
We (Kaleida Ltd) received a 5* Google Review as a direct result of the way a telephone call was answered on our behalf - it set us apart from our competitors according to the caller - it doesn't get much better than that! Thanks to everyone at Face For Business for providing such a great service.