Our expert call handlers have healthcare-specific experience, and know how to greet patients with professionalism and empathy.
We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.
When your practice is busy and you’re in back-to-back consultations, it’s not always easy to take every call that comes through – but that’s where we come in. Our call handling packages are flexible, meaning you can get the support you need, as and when it suits you. Whether it’s cover for sickness, a lunch break or full-time assistance, we’re available to keep things ticking over.
Many of our professional PAs have had years of experience working with the medical industry, or years of experience in taking opticians calls, so they understand the sometimes sensitive nature of the sector. They’ll swiftly get to know the ins and outs of your business, and then be ready to fit in right away, speaking to patients and scheduling appointments as if they’d always been there.
If you often find yourself missing new enquiries due to a high volume of workload, you’re not alone. Our service is here to help practices like yours continue to grow, no matter what your capacity. We’ll capture all new customers and take details of their enquiry to pass on to you, either via our app, email or text,so you never miss out on new bookings and keep your appointment
slots fully booked.
And you needn’t worry about your existing patients, either. Thanks to our exceptional customer service, you can be sure that they’ll be looked after with warmth and care – because we always go the extra mile.
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.