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What is the best way to manage unpredictable inbound phone calls to my Opticians?

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Enjoy your own "CALL-FREE" OPTICIANS...

opticions call free

If you have an independent Opticians or have invested in a Franchise, there have been a lot of hoops to jump through to get where you are. 

New premises, insurance, financing, processes, structures, skillsets, management, people, payroll, customers, cashflow..... The list goes on.

And strangely, the phone makes it no easier. Having a customer at the desk waiting for a member of staff to finish on the phone is awkward for everyone... especially if the customer was there first, but the phone needed answering!

Read the</br>Opticians</br>Case Study
Our PAs can become an extension of your business, allowing clinical staff uninterrupted time to concentrate on work....
Read the Case Study

ENSURE BRILLIANT SERVICE FOR EVERY CUSTOMER

Making sure that every one of your hard-to-find customers experiences the very best service you and your team have to offer is key.

Key staff answering enquiries when the Practice is busy is not where your profit is really made.

Managing leads, booking appointments and taking payments are vital business activities, but have you explored the most cost-effective ways of managing them?

And are you making the most from the visitors on your website?

THIS IS WHERE WE HELP OPTICIANS LIKE YOU.

ENJOY YOUR OWN “CALL-LESS” CLINIC...

How can we help you deliver the best customer experience in your Opticians Practice?

opticions phone

If you’re worried about:

  • Missing new business opportunities
  • Being disturbed by the phone when you’re with prospects or clients
  • Wasting time and money with a phone answering service that’s hard to use

And would like to:

  • Never to miss a call again
  • Have all your new business opportunities captured
  • Be able to take appointments without answering the phone
  • Be able to check on the quality of every single call handled for you
  • Focus on giving clients the best service ever
HIGHLY TRAINED PAs
Our UK-based virtual receptionists undergo a 12-week training programme for telephone etiquette, grammar and spelling. This rigorous training ensures a high-quality answering service.
ONLINE PORTAL & APP
Access your very own phone answering portal and easy-to-use mobile app where all your telephone calls and messages are stored. You can update your status on-the-go or in advance, just as if they’re in your office.
QUICK & EASY SETUP
Call answering can begin within hours of starting your 7-day trial. We’ll take all the necessary details, set you up on our system and send a test call. Easy!
CALLS ARE RECORDED
For your peace of mind, we record all our telephone calls. Calls are stored on your app and online portal for you to listen back to at your own convenience.
FREE LANDLINE TRANSFERS
We are one of the few telephone answering services in the UK to provide FREE landline transfers for our customers.
NO CHARGE FOR NUISANCE CALLS
We know how much sales or nuisance calls can interrupt you in your working day, so we’ll filter them, FREE of charge.

What Our Customers Say

⭐⭐⭐⭐⭐ Rated 5 out of 5 Stars on 20+ Google Reviews
JONES & CO. INDEPENDENT OPTICIANS

I researched a number of companies but Face for Business stood out and seemed to have a friendly, less corporate feel to it. A bit like hiring a stand in receptionist for the day. This was important to Jones and Co, as our business thrives on excellent customer service. We had good feedback from our clients (some were a little confused that it wasn't me answering the phone!) but overall it has worked well.

I couldn't really find any company who had the same personal feel as Face for Business. So far this has worked and we have stuck with Face for Business, which I am pleased about! I recommend them to everyone and I am always full of praise for the service we have received from you.

JONES & CO. INDEPENDENT OPTICIANS

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  • "We are finding that we’re capturing more clients this way, and the calls are handled excellently."
  • "The trial made me see just how many calls I had been missing before using you."
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