If you have an independent Opticians or have invested in a Franchise, there have been a lot of hoops to jump through to get where you are.
New premises, insurance, financing, processes, structures, skillsets, management, people, payroll, customers, cashflow..... The list goes on.
And strangely, the phone makes it no easier. Having a customer at the desk waiting for a member of staff to finish on the phone is awkward for everyone... especially if the customer was there first, but the phone needed answering!
How can we help you deliver the best customer experience in your Opticians Practice?
I researched a number of companies but Face for Business stood out and seemed to have a friendly, less corporate feel to it. A bit like hiring a stand in receptionist for the day. This was important to Jones and Co, as our business thrives on excellent customer service. We had good feedback from our clients (some were a little confused that it wasn't me answering the phone!) but overall it has worked well.
I couldn't really find any company who had the same personal feel as Face for Business. So far this has worked and we have stuck with Face for Business, which I am pleased about! I recommend them to everyone and I am always full of praise for the service we have received from you.
JONES & CO. INDEPENDENT OPTICIANS