Making the initial step easy

From the moment you start speaking with us, it is about ensuring we help you get the most from our service and feel the benefits immediately.

We will understand your requirements through listening and intelligent questioning, then enter details on our systems and introduce you to your PA team leader to ensure we can meet your needs.

Once we have completed our test calls and you are ready to start, we will assist you with any divert arrangements as well as speak with your telecoms supplier if required.

Telephone Answering

Support throughout your trial

We want to get it right so you will be given lead PA contact details. Throughout the trial we will be in touch to ensure you are happy with your new
Face For Business PA and their team.

Following their free trial, 96.8% of our customers stay with Face For Business, meaning its fair to say that our PA’s really do make a difference. In those early days they go out of their way to learn about you and your company, so we can relay that in a warm and professional manner on every call.

how to get the best results from a telephone answering service

Ongoing support

Your Face For Business PA will work with you, agreeing with you on how often you want to be contacted as well as reviewing the service, assisting you with account changes and offering advice on the best way to use our service. If at any point you want to get in touch, just call, email, or use the Face For Business app to contact us.

Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

The UK’s most open call handling service

We offer you the ability to listen to our PAs taking your calls, using our fantastic app and online portal with each recording available next to the message. As you trust us with your calls, we want to be transparent with our service.

Once you have listened to any of the recordings you can simply select feedback and say well done, thanks or leave critique if you feel we could handle your calls better. Every critique is responded to quickly by a PA Team Leader to ensure we continue to delight you.

what do you need to know about hiring a virtual receptionist

Transparent Billing

Our charges are simple; you sign up to the package that suits you best after the trial and we continue to optimise your account – working with you to ensure you get the best package month in, month out. If your call volumes change and you use us more or less in a month, we will change the package to suit you best.

  • Free Set Up
  • Free Bill Optimisation
  • Free UK landline transfers
  • Free SMS alerts
  • Free additional marketing numbers
A fresh approach from a customer-centric company whose values underpin our beliefs.

Our Why – To Delight

Our Mission – To Over Deliver on Everything We Promise

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

How our small business service works


First you just need to get in touch and one of our small business experts will work with you to figure out the best service package based on your needs and budget.

Set Up

Once you’re happy with the services you want, you’ll have a call with your business’ new virtual receptionist so they can get to know your business and you get the reassurance your callers are reaching someone who understands what your company does and how you work. During this phase we’ll work with you to understand what kind of calls your VA will be dealing with, how you expect calls to be handled and what information you need to get from each call.


Your start to divert your calls and if you need us to help with this process we will be happy to help. Your free trial starts, no payment required, we will start your trial for an agreed period and give you the opportunity to judge our service for yourself.


Lastly when you’re happy and the trial is over we will confirm from the trial the costs involved and you will be relaxed knowing Face for Business are on hand increasing opportunity capture and customer satisfaction. Easy. Simple. Hassle free.

Highly recommended

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.