Our Approach
Making the initial step easy
From the moment you start speaking with us, it is about ensuring we help you get the most from our service and feel the benefits immediately.
We will understand your requirements through listening and intelligent questioning, then enter details on our systems and introduce you to your PA team leader to ensure we can meet your needs.
Once we have completed our test calls and you are ready to start, we will assist you with any divert arrangements as well as speak with your telecoms supplier if required.
Support throughout your trial
We want to get it right so you will be given lead PA contact details. Throughout the trial we will be in touch to ensure you are happy with your new
Face For Business PA and their team.
Following their free trial, 96.8% of our customers stay with Face For Business, meaning its fair to say that our PA’s really do make a difference. In those early days they go out of their way to learn about you and your company, so we can relay that in a warm and professional manner on every call.
Ongoing support
Your Face For Business PA will work with you, agreeing with you on how often you want to be contacted as well as reviewing the service, assisting you with account changes and offering advice on the best way to use our service. If at any point you want to get in touch, just call, email, or use the Face For Business app to contact us.
Are you ready to grow your business?
Get in touch and we’ll help you find the right service that fits your requirements.
The UK’s most open call handling service
We offer you the ability to listen to our PAs taking your calls, using our fantastic app and online portal with each recording available next to the message. As you trust us with your calls, we want to be transparent with our service.
Once you have listened to any of the recordings you can simply select feedback and say well done, thanks or leave critique if you feel we could handle your calls better. Every critique is responded to quickly by a PA Team Leader to ensure we continue to delight you.
Transparent Billing
Our charges are simple; you sign up to the package that suits you best after the trial and we continue to optimise your account – working with you to ensure you get the best package month in, month out. If your call volumes change and you use us more or less in a month, we will change the package to suit you best.
- Free Set Up
- Free Bill Optimisation
- Free UK landline transfers
- Free SMS alerts
- Free additional marketing numbers
A fresh approach from a customer-centric company whose values underpin our beliefs.
Our Why – To Delight
Our Mission – To Over Deliver on Everything We Promise
Your trusted partner
All platforms covered
We care
Highly recommended
We have used Face For Business for a couple of years and during that time we have remained 100% happy with the call answering service they provide for our business. The team handle our calls extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.
Richard Hawkings
We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.
Tony Eidsforth
FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.