Our Approach

Speak to our expertsto find out everything you need!

Designed for your business

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Support Throughout Your Trial

We want to get it right so you will be given lead PA contact details. Throughout the trial we will be in touch to ensure you are happy with your new Face For Business PA and their team.

Following their free trial, 96.8% of our customers stay with Face For Business, meaning its fair to say that our PA’s really do make a difference. In those early days they go out of their way to learn about you and your company, so we can relay that in a warm and professional manner on every call.

Making The Initial Step Easy

From the moment you start speaking with us, it is about ensuring we help you get the most from our service and feel the benefits immediately.

We will understand your requirements through listening and intelligent questioning, then enter details on our systems and introduce you to your PA team leader to ensure we can meet your needs.

Once we have completed our test calls and you are ready to start, we will assist you with any divert arrangements as well as speak with your telecoms supplier if required.

Why Choose Us?

Appointment management

As well as handling all your business’ calls we can integrate your diary with our online system and manage all your appointment bookings that come from calls we handle

Easy integration

Get access to an online portal where you can view all your messages and full call recordings and onboard easily so we work as part of your business

Create a professional front of house

Our PAs aren’t anonymous call handlers. They work closely with you and your team to become an extension of your business and constantly work to improve the service we offer

Ongoing Support

Your Face For Business PA will work with you, agreeing with you on how often you want to be contacted as well as reviewing the service, assisting you with account changes and offering advice on the best way to use our service. If at any point you want to get in touch, just call, email, or use the Face For Business app to contact us.

The UK’s Most Open Call Handling Service

We offer you the ability to listen to our PAs taking your calls, using our fantastic app and online portal with each recording available next to the message. As you trust us with your calls, we want to be transparent with our service.

Once you have listened to any of the recordings you can simply select feedback and say well done, thanks or leave critique if you feel we could handle your calls better. Every critique is responded to quickly by a PA Team Leader to ensure we continue to delight you.

Try Our Answering Service ForFree

Want to get a first hand look at how an answering or virtual receptionist service would fit into your small business before committing to a contract?

We get it – it’s a big decision. That’s why we offer a free 7-day trial of our small business telephone answering service to all businesses who want it.

We’ll on-board you and set you up just like we would a paying client.

You’ll be introduced to your business’ dedicated PAs who will spend time getting to know your business and the kinds of calls they’ll be dealing with.

We’ll even help you with your call handling scripts and set the rules for how you want specific calls to be dealt with.

This could be figuring out which team members to forward certain calls to, which calls you always want forwarding to you, and what information you need from calls.

We’ll also set you up with a client portal where you can easily view all your call information in one place.

And if you’re not convinced our service is worth it for your business after the 7-days, you’re free to leave with no obligations.

How Our Service Works

Discovery

First you just need to get in touch and one of our small business experts will work with you to figure out the best service package based on your needs and budget.

Set Up

Once you’re happy with the services you want, you’ll have a call with your business’ new virtual receptionist so they can get to know your business and you get the reassurance your callers are reaching someone who understands what your company does and how you work. During this phase we’ll work with you to understand what kind of calls your VA will be dealing with, how you expect calls to be handled and what information you need to get from each call.

Activate

Your start to divert your calls and if you need us to help with this process we will be happy to help. Your free trial starts, no payment required, we will start your trial for an agreed period and give you the opportunity to judge our service for yourself.

Smile

Lastly when you’re happy and the trial is over we will confirm from the trial the costs involved and you will be relaxed knowing Face for Business are on hand increasing opportunity capture and customer satisfaction. Easy. Simple. Hassle free.

Transparent Billing

Our charges are simple; you sign up to the package that suits you best after the trial and we continue to optimise your account – working with you to ensure you get the best package month in, month out. If your call volumes change and you use us more or less in a month, we will change the package to suit you best.

Free Set Up

Free Bill Optimisation

Free UK landline transfers

Free SMS alerts

Free additional marketing numbers

Never Miss A New Business Call Again

Every deal counts when you’re a small business and when every call could potentially be a new business call, you need to make sure the call is dealt with professionally. But you can’t always be available.

Maybe you’re already with a customer. You’re deep in a task and can’t take a break. Or you’re travelling and are outside a reliable signal. There’s a whole range of reasons you could miss a business call.

Remove this risk with a dedicated telephone answering service for small businesses from Face For Business.

Our team of professional PAs make sure you never miss a call and can take detailed messages for you to deal with later, transfer calls to specific members of your team, or even deal with simple enquiries for you.

With Face For Business handling your business’ calls you can concentrate on increasing your profits and growing your business.

Want to get started?