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Outsource The Management Of Your Company’s Switchboard

Outsourced Switchboard

Outsourcing your switchboard management ensures all your calls are dealt with by a team of call handlers who’ll represent your business professionally and provide a first class service to your customers. And all without the costs of a full-time team.

 

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Speak to ourexpertsto find out everything you need!

How Our Outsourced Switchboard Helps Your Business

No compromise service

First impressions are important, so we will ensure you always make a good one. Your dedicated PA’s will be ready to answer your company calls with extensive experience that enables them to deliver a brilliant experience for your customers.

Calls handling excellence

Enjoy support, as required, no matter how much call volumes fluctuate. Transferring calls internally and off-site, or messages sent instantly, whatever is required your dedicated team will handle your calls with warmth and call handling excellence.

Flexible support

Use us as overflow service, complementing your existing team and if circumstances change, you can send us all your calls. No more worrying about lunch breaks, holidays or sickness. Your dedicated team will be on hand to ensure your callers get the right treatment every time.

Extended opening hours

With our longer opening hours we can extend most organisations’ ability to answer calls earlier or later in the day’ with no extra charges for evenings or Saturdays.

Reduced costs

Get all the benefits of a professional outsourced switchboard service without the high costs of employing full-time employees to deal with the phone.

Room to grow

Instead of spending all your time handling incoming calls, our outsourced switchboard service can handle your calls for you so you have more time to focus on growing your business.

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What Is AnOutsourcedSwitchboard?

We’re not just your run-of-the-mill call answering service. We know that every business has its own unique requirements, so we fully adjust to them. It all starts with understanding why you need some help, so that we know exactly what you need from us. We can then focus our approach on what works best for your business.

From taking messages and transferring calls to the right people, to bespoke scripts that make us sound like part of the team, all the way through to diary management and appointment booking, we do everything we can to support you. And with the help of our easy-to-use app, you’ll have access to your messages at any time.

What Are The Benefits Of An Outsourced Switchboard?

An outsourced switchboard makes sure you never miss a call to your business and that incoming calls are dealt with quickly, efficiently and professionally – every time.

Using an outsourced switchboard means you and your team can spend more time working with and helping customers, as well as growing your business, without worrying that the phone is going unanswered.

Not only will you never miss a call, but you’ll also see your customer experience improve and your business’ reputation grow.

An outsourced switchboard helps provide a great customer experience, ensuring accurate messages are taken or callers immediately transferred to the right member of your team.

By ensuring your phone calls are answered by real people, everytime, you can avoid having customers met with automated, robotic voices that provide no help or support.

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3StepsTo Set Up Your Outsourced Switchboard

See our three easy steps.

1
You contact us

After getting in touch, we’ll arrange for a free consultation in order to get to know your business requirements – the sector you’re in and how you want us to handle your calls.

2
We set up a demo

Having discussed your needs, we will demonstrate how we can work with you and the service we can deliver, even providing a demo service to ensure we have covered everything.

3
You’re Ready!

Having met your dedicated team virtually or in our offices, your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

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How To Choose TheRightOutsourced Switchboard Provider

Choosing the right outsourced switchboard provider is important, but it doesn’t have to be a headache.

Find out what levels of service you can expect to receive. Who will be dealing with your business’ incoming calls? How will calls be handled? How will people be transferred or messages taken and passed on?

You should also assess the costs and how flexible your outsourced switchboard service is.

If you want to find out more about Face For Business’ outsourced switchboard service, get in touch.

Why Choose Face For Business?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

Technology driven

We simple love tech, although we only use the best and most resilient to underpin our service

We care

We are real people who care about the work – and your customers will be able to tell.

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Everything Taken Care Of

The simple truth is that when you’ve got someone else taking care of your switchboard, you’ve got more time to spend elsewhere. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after.

Less headaches and worry about the resource needed, is everyone available and are the calls being answered. By outsourcing your switchboard to us you can leave the worries to us, that is our job and one less thing for you to be concerned about.

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Cost-Effective For Your Business

Not just competitively priced, our outsourced switchboard service means there’s no need to pay the salary or management resources associated with hiring permanent members of staff. It’s all of the benefits, without the hit to your bank balance.

When we complete the consultation with you, we will work with you on the plan and what it will deliver for your business, not just in terms of service and technology, but also the potential cost savings you will make based on our work with you. Clarity of the outcome for your business.

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend

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Nothing is too much trouble and they're always on hand to answer any queries.

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Fully Supported With Account Management

Complimenting your lead receptionist, who is responsible to you and your team, we’ll also give you your own Account Manager to take care of any service or account queries you may have from time to time. Outsourced switchboard as a service is great, but we are always aware that we need to remain close and ensure you and your companies’ information is up to date and current. You can change employee’s data and service requirements in our client portal, or just contact us with your updates.

We will also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies and service improvements. Our team of experts are your team of experts and we are more than happy to share advice and knowledge on how to optimise your service.

Frequently Asked Questions

Are all calls handled from the UK?

Yes. While our outsourced switchboard call handlers work remotely to you, they all work from within the UK in our offices, so you know our call handling hours match the needs of your business. It also means your call handlers are readily available to you to answer questions about your service.

Are calls handled by real people all the time?

Yes. As part of our outsourced switchboard service you’ll be assigned a team of professional call handlers who’ll handle all the incoming calls for your business. This team works as an extension of your own business and will answer and deal with calls in whatever you want. This team will be headed up by a team lead who ensures quality of service.

Can I use my current business number?

Yes. You don’t have to change anything about your existing phone system. We’ll simply onboard your number into our system so our team of call handlers get access to your incoming calls. We’ll also provide you with a customer portal where you can access all your outsourced switchboard services from one place.

How much does an outsourced switchboard service cost?

How much you’ll pay will depend on the level of service you need and all our packages are flexible to meet your needs. Because every business’ costs are different it’s hard to give an estimate but feel free to get in touch for a free no obligation quote or to sign up to a free trial.

Do you provide an out of hours outsourced switchboard?

Yes. Our call handlers can work from 8am-8pm and also provide a weekend call answering service. This ensures you can continue to deal with calls and customers out of hours, without adding the costs of full-time employees or working all day yourself.

How do I get my messages and other information?

As part of your onboarding you’ll be assigned your own client portal where you can access all your messages and other services from one place. As well as your portal you can also request to have all your messages forwarded to you or the relevant team member instantly.


Ready To Transform Your Business

Let’s discuss your needs and help solve your problems.