Never Miss A Call From A Buyer Or Seller With Professional Call Answering
Delivering professional answering services to estate agents and letting agents across the UK.
Never miss a client or new business call with a team of legal PAs with industry experience
All the pros of in-house receptionist to help your business but without the impact on your finances.
Providing quick assistance to your website users so that they convert into customers.
As a busy estate and lettings agency, you want your agents out of the office completing valuations and viewings, responding to partners in a sale chain and updating online listings. The last thing you want is them chained to a desk waiting for the phone to ring.
But when a missed call means a missed opportunity and a potential sale, you need backup and support for telephone answering. Especially when 80% of callers don’t leave a message on a voicemail and simply go to another agency.
When people are looking to buy, sell or rent a home, they want to speak to someone quickly. This is where dedicated telephone answering for sales and lettings agencies comes in.
Better call management – Not only can you handle calls from buyers, sellers and landlords, a professional property answering service helps you manage maintenance calls and other requests, freeing staff up to focus on making sales.
Efficient appointment booking – Take the hassle of booking meetings and appointments away from your team by using your team of call handlers to book meetings and appointments directly from calls. By syncing your team’s diary with our systems we can make appointment booking a much easier task.
Capture more leads and enquiries – There can be a lot of time wasters in the real estate business, and your team doesn’t have the time to waste dealing with calls and making bookings for people who have no intention, or money, to buy a property. Using a professional call answering service we can qualify leads and only pass on those who have a genuine interest in buying, selling or renting.
We know it’s a big decision to invest in telephone answering and you might not be sure how the service will work or fit into your business. That’s why we offer a no-obligation free trial of our services so you can sample all the benefits we offer, without the commitment.
As part of the 7-day trial, we’ll set you up on our system just as we would any client and then you can test what the service will do, and if you think it’s worth it for your business.
If you want to continue, great. If you decide it’s not for you right now you can simply cancel.
Our clients in the estate agency sector tell us that our service is invaluable. They can attend viewings and look after their customers safe in the knowledge that FFB are there to answer their calls!
Telephone answering, messaging, live chat, whatever your preferred communication channel, we’ve got you covered.
Find Out MoreWe care about the success of your business and are dedicated to providing a reliable, human centric service.
Find Out MoreGet in touch with us and we’ll work with you to find the right service that fits your needs.
With a dedicated telephone answering service for your sales and letting agency, you never need to worry about missing a call again.
Whether it’s a homeowner looking to list their home, a buyer looking to arrange a viewing, a landlord looking for a new tenant or managed service, or a tenant looking for a new rental property, you can provide a reliable and friendly service.
You can be confident that no matter where your agents are, or what important jobs they’re doing, there’ll always be a real person at the end of the phone, representing your business in the right way.
Unlike other answering services or call centres, we work as an extension of your business, answering calls, taking and sending messages and transferring calls to members of your team when needed.
We can also reduce your team’s admin by supporting with diary management and booking meetings directly for viewings and other appointments.
We can also help you deal with online enquiries by managing your website’s live chat.
Our virtual receptionists receive regular training and make sure your calls are answered quickly and professionally everytime.
We work around you so you only need to pay us for the time you use and the services you choose.
Put a real voice behind your business’ call answering and start building trust with your customers
Buyers and sellers can’t always call you during 9-5. With our telephone answering service, you can extend your business hours to get more enquiries, without increasing your own workload.
Get your agents attending more viewings and evaluations without worrying about missing calls back at the oðce.
Our call handlers have years of experience answering sales and lettings enquiries so they know the types of calls they’ll be dealing with and the way they should be dealt with.
When you need a friendly and professional voice at the end of the phone when a potential client calls, Face For Business’ team of experienced call handlers provides peace of mind that callers will get the service they deserve.
You’ll be allocated a Lead PA who specialises in answering calls within the estate, lettings and property sector who’ll be familiar with how your business and industry works and understands the types of common enquiries they’ll be dealing with.
Your assigned team will answer calls in your company name, send a message, or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.
And all this at a fraction of the cost of employing a receptionist.
"First impressions are important, so we’re here to ensure you always make a good one."
Not only can you handle calls from buyers, sellers and landlords, a professional property answering service helps you manage maintenance calls and other requests, freeing sta" up to focus on making sales.
Take the hassle of booking meetings and appointments away from your team by using your team of call handlers to book meetings and appointments directly from calls. By syncing your team’s diary with our systems we can make appointment booking a much easier task.
There can be a lot of time wasters in the real estate business, and your team doesn’t have the time to waste dealing with calls and making bookings for people who have no intention, or money, to buy a property. Using a professional call answering service we can qualify leads and only pass on those who have a genuine interest in buying, selling or renting.
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.
Call us and we’ll take the time to discover exactly what it is you need and would benefit from with telephone answering. We’ll provide a free quote or you could start with a free trial.
Once we’ve agreed on the type and level of services you need, we’ll get you set up on our systems, assign your call answering team and get to work understanding the processes you want to follow for answering calls, taking messages, forwarding calls and booking appointments.
You’re ready to go. Our team will handle as much of your incoming call traðc as you need and you’ll be up, running and ready to start growing your estate and letting agency.
Let’s discuss your needs and help solve your problems.
Our specialist estate agent PAs are available to answer your calls from:
8am-8pm Monday to Friday
9am-5:30pm Saturday
10am-4pm Sunday
This allows you to extend the hours you’re able to answer the phone to customers without needing to be at your desk or in the office.
There are several ways our estate agency PAs can get your messages to you.
They are automatically sent to your client portal immediately once the call is complete so you can see the details of the caller and the detailed message our PAs have taken for you.
You can also choose to be notified via email if that’s something you’d prefer.
When a call comes through to us we can immediately identify it’s for your business and also whether the caller is new or a returning caller.
This allows us to change how we greet them.
For a new caller we’re able to make a great first impression and can either take detailed messages to be forwarded to your team to deal with when it’s convenient, or we can transfer calls to the right member of your team.
For some enquiries (like those about your services) your specialist estate agency PA can answer those queries directly so callers get the information they need without your team diverting attention from closing sales.
Our prices vary depending on how much support you need.
A popular package for many of our estate agency clients starts at around £200 a month.
It’s worth nothing that we proactively optimise what package you’re on back on your monthly usage so you’re only ever paying for the service you need and can avoid charges for going over your call package.
No. If you decide to continue after your free trial you’ll be offered a 60 day rolling contract that can be altered as and when you need.
To make changes to your monthly package you just need to contact us before that month’s invoice.
