Your professional medical answering service

In a busy healthcare environment, the customer experience has never been so important to get right. We help aesthetics, medical, health and wellbeing clinics give their patients the outstanding and professional call handling service they deserve – from the first phone call to the consultation room.

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We’re here when you need us

Back-to-back appointments and consultations might mean you struggle to get to the phone, or staff shortages mean you don’t quite have the level of cover you need. As a trusted medical answering service, we’re here to support you when you need us most – and that’s why we tailor our services entirely to you.

Whether it’s full-time cover or out-of-hours, stepping in for sickness or just while you’re out to lunch, we can work around your needs.

No matter what time of the day or year, we reflect your professionalism and your empathy in every call, so you never miss an opportunity to wow an existing client or win a new one.

Specially-trained PAs for the healthcare sector

Our team of PAs are what really add the all-important personal touch, so we only use the best. With specialist training and medical call answering backgrounds, our PAs come fully-equipped to support your business however you need it.

From appointment booking to diary management, taking messages to transferring calls, they’ve got the skills and expertise to do it all with the utmost professionalism – and most importantly, with a smile.

Find out more about our amazing PAs

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.

Ready to add the personal touch to your practice?

Let’s have a chat to discuss your requirements.

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