Why Dentists choose Pulse
Never miss another call
Delivering professional answering services to dental practices across the UK.
Cover when your practice needs it most
We know that in the busiest dental practices, it’s not always possible to pick up every call, even when you’re fully staffed. Our expert dentist answering service provides professional cover when you need it the most. From urgent call handling and routing to appointment scheduling, you’ll have your own PA on hand to manage your front desk. We can even provide overflow or out of hours cover.
Not only does this ensure there’s always a friendly voice for your patients, but that you never have to miss a call or lose a potential client.
Specially trained for your industry
All of our PAs come equipped with years of experience, including training for the medical and dental sectors. They understand that calls can sometimes be of a sensitive nature, and that emergencies can occur, so they’ll always be ready to respond with empathy and efficiency.
They know the right questions to ask to qualify new leads, determining whether a patient is right for your practice or not, and also how to deliver the highest levels of customer service to ensure your existing patients are happy.
Forest Dental first approached Face For Business back in 2016. They had considered a number of options for some additional assistance answering phone calls, but after speaking to our Sales team, decided to trial FFB. Dental surgeries are always busy with inbound calls. Clients still choose to contact their dentist for an appointment or in an emergency, by phone. This presents challenges for the surgeries as they balance back to back appointments with queries and paperwork whilst trying to provide an efficient service answering phone calls.
How we helped
They were introduced to their Lead PA who specialized in the Health sector and completed the 7 day trial. They were delighted with the quality of the messages received and their clients were also pleased to be able to leave a message with a receptionist, outside of business working hours. Face For Business provided the surgery with the back-up support that they needed.
We work very closely with Dr Rana and her team at Forest Dental. We have built a good working relationship, even getting to know some of their regular clients. We are able to pass on important updates to their callers even when the surgery is closed which often saves a return phone call and increases customer satisfaction.
We’ve been using the services provided by Face For Business for nearly 4 years now. The team answer our calls when we are busy in the clinic with patients and we can enjoy some welcome time off without having to rely on our callers leaving a voicemail.Dr S Rana – Forest Dental