Why Opticians choose Pulse
Cover for even the busiest periods
When your practice is busy and you’re in back-to-back consultations, it’s not always easy to take every call that comes through – but that’s where we come in. Our call handling packages are flexible, meaning you can get the support you need, as and when it suits you. Whether it’s cover for sickness, a lunch break or full-time assistance, we’re available to keep things ticking over.
Many of our professional PAs have had years of experience working with the medical industry, or years of experience in taking opticians calls, so they understand the sometimes sensitive nature of the sector. They’ll swiftly get to know the ins and outs of your business, and then be ready to fit in right away, speaking to patients and scheduling appointments as if they’d always been there.
Capture new business and keep your patients happy
If you often find yourself missing new enquiries due to a high volume of workload, you’re not alone. Our service is here to help practices like yours continue to grow, no matter what your capacity. We’ll capture all new customers and take details of their enquiry to pass on to you, either via our app, email or text, so you never miss out on new bookings and keep your appointment slots fully booked.
And you needn’t worry about your existing patients, either. Thanks to our exceptional customer service, you can be sure that they’ll be looked after with warmth and care – because we always go the extra mile.
Jones And Co. Styling Opticians
This independent opticians practice was looking for a telephone answering company to deal with calls when they couldn’t get to the phone. As their business thrives on excellent service, they needed a company that shared their values, rather than one that simply directed them to a call centre hundreds of miles away. They wanted something human and personal, rather than something with a corporate feel to it.
How we helped
We set Jones & Co up with our telephone answering service. We assigned them a friendly, specially trained PA, who took the time to understand how they wanted their calls answered and learn more about their business. This meant they could act as an extension of the practice, providing a professional and warm image to patients while handling calls and arranging appointments.
Jones & Co had great feedback from their clients and our message taking service works perfectly for them, allowing them to reply to clients and even ‘buy’ time with certain clients who may need a little more preparation before having a return call.
I couldn’t really find any company who had the same personal feel. So far this has worked and we’ve stuck with them, which I’m pleased about! I recommend them to everyone and am always full of praise for the service we have received.Jones & Co