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A Property Management Answering Service For Estate Agents

As a busy estate and lettings agency, you want your team out of the office completing valuations and viewings, responding to partners in a sales chain and updating online listings. The last thing you want is them chained to a desk waiting for the phone to ring.

But when a missed call means a missed opportunity and potential sale, you need backup with a property management answering service designed specifically for estate and letting agents – especially when 80% of callers don’t leave a message on a voicemail and simply go to another agency.

When people are looking to buy, sell or rent a home, they want to speak to someone quickly. This is where our dedicated real estate answering service comes in.

Benefits Of Our Real Estate Answering Service

Better call management

It can be hard staying on top of every call that comes through from buyers, sellers and landlords. Our professional property management answering service helps you manage maintenance calls and other requests, freeing your staff up to focus on making sales.

Efficient appointment booking

Take the hassle of booking viewings and appointments away from your team by using our team of call handlers to book appointments for you. We can work with your online booking forms to help you confirm more viewings and appointments.

Capture more leads and enquiries

Give your team more time to get out of the office for viewings and other appointments without worrying about missing opportunities. Our real estate answering services make sure all your calls are answered when your team is unavailable - we can even filter out time wasters and tyre kickers too so you can spend more time on genuine enquiries.

Extend your selling hours

Buyers and sellers can’t always call you during the usual work hours of 9 to 5. With our after hours answering service for property management and managed live chat service, you can extend your business hours to get more enquiries, without increasing your own workload.

Real Estate & Property Management Answering Services to Transform Your Business

Telephone Answering

Telephone Answering

Never miss a potential client or sales call again with professional call handling from industry experts.

Virtual Receptionist

Virtual Receptionist

All the pros of an in-house receptionist to help your business, without the impact on your finances.

Managed Live Chat

Managed Live Chat

Providing quick assistance to your website users so they convert into customers.

A Real Estate Answering Service You Can Rely On

Personal touch

Technology is great, but nothing beats human interaction! That's why we focus on hiring for personality to offer your customers a friendly and personal real estate answering service.

Track record

We’ve been a trusted answering service for property management companies for over a decade, proudly delivering proven results for our customers time and again.

Easy portal

Manage your account and package with ease through our simple client portal. Listen to your call recordings in one convenient place and provide feedback for our real estate answering service.

CRM integration

Our team can easily integrate with technologies like Microsoft and Stripe, as well as your internal CRMs, so you can answer inbound calls, take payments, and manage bookings in one simple system!

24/7 access

We’re the only real estate answering service that gives you immediate access to all your call recordings 24/7. Listen to exactly how your calls are being dealt with and provide feedback to help us properly represent your estate agents.

Industry experts

Our property management answering service comprises UK-based industry experts who have years of experience handling calls and bookings for sales and letting agents, so you know your calls are in safe hands.

Test Our Property Answering Service

We know it’s a big decision to invest in a real estate answering service and you might not be sure how the service will work or fit into your company. That’s why we offer a no-obligation free trial of our services so you can sample all the benefits we offer, without the commitment.

As part of the 7-day trial of your property management answering service, we’ll set you up on our system just as we would any client. You can then test what the service will do, and if you think it’s worth it for your business.

If you want to continue, great. If you decide it’s not for you right now you can simply cancel.

Trusted Answering Service for Estate Agents & Property Managers


Featured Case Study
Northwood Estate and Lettings Agents

Our clients in the estate agency sector tell us that our service is invaluable. They can attend viewings and look after their customers safe in the knowledge that FFB are there to answer their calls!

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Need Dedicated Call Answering For Your Estate And Lettings Agency?

Get in touch with us and we’ll work with you to find the right service that fits your needs.

Specialist Property Management Call Answering For Estate And Lettings Agents


When you need a friendly and professional voice at the end of the phone when a potential client calls, Face For Business’ team of experienced call handlers provides peace of mind that callers will get the service they deserve.

You’ll be allocated a Lead PA who specialises in answering calls within the estate, lettings and property management sector who’ll be familiar with how your business and industry works and understands the types of common enquiries they’ll be dealing with.

Your assigned team will answer calls in your company name, send a message, or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.

And all this at a fraction of the cost of employing a receptionist.



"First impressions are important, so we’re here to ensure you always make a good one."

Beth Sawyer

Ready To Transform Your Estate Agency Business?

Talk to us today and we can arrange a quote for your estate agency answering services and get you started on a no obligation free trial of our services

Frequently Asked Questions

Why are property management answering services important?

Real estate answering services provide a reliable and efficient way for property management companies to handle incoming calls from tenants, prospective buyers, and other stakeholders. These services ensure that all incoming calls are answered promptly, which enhances customer satisfaction and increases the likelihood of your team qualifying better quality leads and sales. Real estate answering services can also handle after-hours and emergency calls, making sure your calls never go unanswered and that you seize every sales opportunity. This not only saves time and resources, but helps to maintain a positive, professional reputation. An expert answering service for property management companies can also assist with screening potential tenants or buyers before scheduling property viewings, streamlining the rental process, while saving you time and resources.

What hours are your real estate answering services available?

Our specialist property management virtual receptionists are available to answer your calls from:

8am-8pm Monday to Friday
9am-5:30pm Saturday
10am-4pm Sunday

This allows you to extend the hours you’re able to answer the phone to customers, without needing to be at your desk or in the office.

How do you deliver my messages?

There are several ways our property management virtual PAs can get your messages to you.

Your calls can be automatically sent to your client portal immediately once the call is complete, so you can see the details of the caller and the detailed message our PAs have taken for you. Alternatively, you can choose to be notified via email if preferred.

How will your real estate answering service answer my calls?

When a call comes through to us, we can immediately identify it’s for your business and whether the caller is new or a returning caller. This allows us to adapt and personalise how we greet them.

For a new caller, we’re able to make a great first impression and can either take detailed messages to be forwarded to your team to deal with when it’s convenient, or we can transfer calls to the right member of your team.

For some enquiries (like those about your services), your specialist real estate virtual assistant can answer those queries directly so callers get the information they need without your team diverting attention from closing sales.

How much does your answering service for real estate agents cost?

Our prices vary depending on how much support you need.

A popular package for many of our estate agency clients starts at around £200 a month.

It’s worth noting that we proactively optimise what package you’re on based on your monthly usage, so you’re only ever paying for the service you need and can avoid charges for going over your call package.

Do we have to sign a long-term contract?

No! If you decide to continue after your 7-day free trial, you’ll be offered a 60-day rolling contract that can be altered as and when you need.

To make changes to your monthly package, you just need to contact us before that month’s invoice.