Virtual Receptionist Services for Accountants

Never worry about your firm missing a call again with dedicated call answering for accounting businesses

Designed for accountants

Call Answering Service

Scalable services

Increase your PA services in the busy times and scale it back during the quieter times. You’ll only need to pay for the services you need.
Call Answering Service

Sensitive call handling

As an accounting firm you handle commercially sensitive client information. Your virtual PA will handle all calls and enquiries with complete discretion.
Call Answering Service

Industry expertise

Our Accounting PAs have years of industry specific expertise so they know exactly what it takes to provide the highest call handling and diary management service for accounting.

We love how easy it is to update our PA with our whereabouts via the app and now we have no lunchtime or annual leave cover to manage.

Beaumont and Co Accountants and Tax Advisors 

Virtual Receptionist - Face For Business

Featured case study

Beaumont and Co approached Face For Business in late 2018 having just lost their receptionist.

In considering their options, they had thought about whether the incoming calls could be covered ‘in house’ but client meetings and the sheer volume during busy times made this unavailable.

They also considered outsourcing the role. Their worry here, was that the ‘personal touch’, on which they pride themselves, would be lost by using a call handling service.

Find out more

Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

Accountant Phone Answering

A virtual receptionist that’s ready when you are

Every business goes through its busy and quiet times. Especially accounting firms. From the busy periods when end of year accounts need completing, to quieter periods when more time is spent on new business.

This gives accountancy practices a real headache when it comes to staffing a reception. You need the service in the busy times to make sure client calls are answered quickly and new business calls are handled professionally. But you might not need the services, or expense, of a full time receptionist in your office in the quieter times when there’s less enquiries coming in or work to complete.

A virtual receptionist is the ideal answer to this problem. That’s because the service can be scaled up and down and services added or removed as needed to meet the needs of your business.

Professionalise your accounting firm’s front of house

Whether you’re a firm back working from the office or are going to be working more from home, your virtual PA creates a professional front of house that can deal with all calls efficiently, everytime.  Whether it’s a new client, an existing customer or even a cold sales call you want to avoid, your virtual PA will work with you to figure out exactly how to deal with any enquiry you might get so they can provide a professional and friendly service to your customers, from anywhere.

Telephone Answering Service Receptionists

Tailor-made service

When you work with Face For Business, we will ‘take the strain’ of any additional workforce requirements whilst you’re busy. We’ll also be available during quieter times in case of unexpected absences.

With 90% of people using ‘customer service’ as a factor in deciding whether or not to do business with a company, ensuring that you provide your clients with a top-level service is vital to any Accountants’ business.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

  • Imogen Harris ★★★★★ in the last week
    Face for Business have been a great asset for our small business. They took over handling our incoming calls in the middle of June and it has been a huge sense of relief knowing that no calls are being missed. Messages are sent over promptly … More and the phones are covered for more hours than we'd be able to staff. The scripts are customisable and all my interactions with their staff have been lovely. Highly recommend to anybody looking for a phone answering service.
  • Chris Partridge ★★★★★ in the last week
    A relatively new client, we’ve found the team at Face for Business to be fantastic, always eager to help. Our call handling needs are not straight forward but FFB have worked on rules and processes to ensure that messages are taken, meetings … More are booked or call transfers are managed according to the customers’ needs and our internal processes. I feel relaxed and confident with them being the first stop for customer interactions.
    Their mobile phone app to enable me to adjust how calls are handled based on my availability as well as contact my PA directly or listen back to any calls taken is incredibly useful.
    I cannot recommend them highly enough.
  • Edwina Sleight ★★★★★ a week ago
    I have used Face for Business for a long time, and find them to be reliable, friendly, helpful, efficient and professional in dealing with myself and my clients.
    They represent very good value and I would highly recommend them

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.