Virtual Receptionist Services for Accountants
Never worry about your firm missing a call again with dedicated call answering for accounting businesses
We love how easy it is to update our PA with our whereabouts via the app and now we have no lunchtime or annual leave cover to manage.
Beaumont and Co Accountants and Tax Advisors
Featured case study
Beaumont and Co approached Face For Business in late 2018 having just lost their receptionist.
In considering their options, they had thought about whether the incoming calls could be covered ‘in house’ but client meetings and the sheer volume during busy times made this unavailable.
They also considered outsourcing the role. Their worry here, was that the ‘personal touch’, on which they pride themselves, would be lost by using a call handling service.
Are you ready to grow your business?
Get in touch and we’ll help you find the right service that fits your requirements.
A virtual receptionist that’s ready when you are
Every business goes through its busy and quiet times. Especially accounting firms. From the busy periods when end of year accounts need completing, to quieter periods when more time is spent on new business.
This gives accountancy practices a real headache when it comes to staffing a reception. You need the service in the busy times to make sure client calls are answered quickly and new business calls are handled professionally. But you might not need the services, or expense, of a full time receptionist in your office in the quieter times when there’s less enquiries coming in or work to complete.
A virtual receptionist is the ideal answer to this problem. That’s because the service can be scaled up and down and services added or removed as needed to meet the needs of your business.
Professionalise your accounting firm’s front of house
Whether you’re a firm back working from the office or are going to be working more from home, your virtual PA creates a professional front of house that can deal with all calls efficiently, everytime. Whether it’s a new client, an existing customer or even a cold sales call you want to avoid, your virtual PA will work with you to figure out exactly how to deal with any enquiry you might get so they can provide a professional and friendly service to your customers, from anywhere.
When you work with Face For Business, we will ‘take the strain’ of any additional workforce requirements whilst you’re busy. We’ll also be available during quieter times in case of unexpected absences.
With 90% of people using ‘customer service’ as a factor in deciding whether or not to do business with a company, ensuring that you provide your clients with a top-level service is vital to any Accountants’ business.
Face for business enabled us to keep our busy office ticking over during staff absence. The service was that professional and seamless we have retained them ever since. Our PA’s handle any overflow calls and ensure we never miss a call.
FFB have helped our business not only by taking the calls but in the professional way they are handled, giving our customers the information they need and comfort that their time to make a call hasn’t been wasted.
Absolute essential part of our business. We asked FFB to take over our inbound calls to enable us to work more efficient. 1st class service, which is hard to come by these times. Can highly recommend the service.
Frequently asked questions
- What type of packages do you offer?
Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.
- Is there a set up charge?
No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.
- How can we assess if your service is right for our business?
By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.
- Can I alter my monthly package at any time?
Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.
- What happens after hours?
For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.