Never miss a potential new client call again

Delivering professional answering services to construction and tradesmen across the UK.

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Designed for construction and tradesmen

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Specially trained PAs

Our expert call handlers have business experience, and know how to greet callers with professionalism and empathy.
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Total flexibility

We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
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The personal touch

As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.

Face For Business has been a huge asset to our business in ensuring calls are answered if no one is available at the office and keeping us up to date with messages left.

Dave P – Arena Air Conditioning

Featured case study

When Arena Air Conditioning first approached Face For Business back in 2014, they were aware that they needed some support with answering their calls. They needed a really professional service to ensure that they didn’t lose any potential new opportunities to a nearby competitor.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

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Designed for construction and tradesmen

Companies in the construction and tradesmen sector face challenges every day answering their inbound calls. They will often work from an office or even from home, but the nature of the work means that they are out on site for the majority of the day. This can make managing calls an onerous task and increases the risk of missing potentially valuable calls.

Tailored service

Face For Business can provide these firms with backup support when they need it or by diverting all their calls over to us, we can act as their outsourced reception. Either way, they can get on with the job in hand, safe in the knowledge that no matter where they are, their calls will be handled in a professional and friendly manner. We will also screen out those annoying sales and marketing calls. The messages we take will be genuine enquiries or calls from suppliers, thereby saving time in answering or returning unwanted calls.

Why choose us?

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Your trusted partner

In times of worry or frustration, we’ll be there to support you.
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All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
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We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face For Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you

Hannah Jordan

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.