Let us book your appointments whilst you focus on your clients
With a dedicated team of PAs ready and able to make appointments in your diary, why not let Face For Business help make sure you seize every opportunity. Whether it’s the chance to capture a new client calling in for the first time, impress an existing one or simply provide a great service, we’ll make sure the appointments are booked in easily and professionally backed up by a warm welcome.
Getting started is simple
Divert your calls.
Simply divert your number and forward calls to your Face For Business PA – callers never know they are calling an outsourced service.
We answer your calls.
We answer all calls warmly and professionally with your business name according to your exact instructions. We can book appointments, answer queries, forward messages and transfer in emergencies.
We fill your diary!
Your Face For Business PA and their team will book appointments for your business through the online diary system ensuring you and your clients both know when, where and what the appointment entails.
Quality diary management service
Operating since 2013, Face For Business has developed amazing software and training programmes specifically designed for diary management and appointment making on behalf of hundreds of UK clients.
Our teams of specially trained PAs understand many different online diaries and booking engines which we can work with or alternatively provide you with our own software to work with. If your clients need reminding with a text or email confirmation at the time of booking or prior to the appointment we can work with the online diary that best suits you.
Real time calendar updates
Never worry about you and your virtual receptionist double booking your time.
We can work with your calendar, provide you an online calendar to share and or sync between ours and yours..
If you need to block out times in your calendar, simply update your calendar and your PA will see when you’re not available. Or your virtual receptionist can block out time for you.
Work with a company you can trust
Your Face For Business PA will ensure they understand your business and identify quickly what appointment your caller needs. Seamlessly booking them in to your diary and checking back details in a warm manner representing your company professionally.
Don’t just believe us believe it yourself, after each call is taken you will get a notification either by email or on our app and you can even listen to us do the work for you and provide any feedback on the service. Each team has a team leader in charge of quality, so peace of mind can be yours.
Easy remote management
Remote working may have just become popular but we’ve been providing remote virtual assistant services for years, so we already know how a remote service can fit into your business.
If you’re new to hiring a virtual role we’ll work with you and advise you on the best way to integrate a virtual receptionist and diary management system into your business so you’ll be up and running quickly and seamlessly.
Your Diary – Your Way
Whether it’s just managing your appointments when your busy, lunch time cover, extended opening hours or all the calls, we will work together on a plan that suits you best and even help give you guidance on diverting calls.
Options include using your existing online diary, our own software or we can recommend an online diary platform that suits your needs and your customer requirements. With or without SMS reminders, its really down to you how much or how little we help your business.
Our objective is to assist you and make your world flow more easily, taking away as much or little stress as required.
FFB have helped our business not only by taking the calls but in the professional way they are handled, giving our customers the information they need and comfort that their time to make a call hasn’t been wasted.
Absolute essential part of our business. We asked FFB to take over our inbound calls to enable us to work more efficient. 1st class service, which is hard to come by these times. Can highly recommend the service.
Face for business enabled us to keep our busy office ticking over during staff absence. The service was that professional and seamless we have retained them ever since. Our PA’s handle any overflow calls and ensure we never miss a call.
- How do I make sure my time isn’t double booked?
Our operators will have live access to your online diary so they can see instantly when you’re free, plus meetings are booked in a style that suits your day so you can ensure certain times are blocked out. Once a meeting is booked, your diary will be updated automatically.
- How are appointments booked?
This depends on how you want the service to work for you. When a call comes in to book an appointment, your personal assistant can book the appointment directly into your diary for you. Or, they can take down a message which you’ll receive immediately in an email, or the call can be transferred to someone in your business to be handled internally.
If you want more information about how the service works, get in touch.