Grow your business with a virtual assistant

Delivering professional call answering services to IT software and support companies in the UK

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Designed for IT software & support

Call Answering Service

Dedicated PAs

Get expert call answering support from professional PAs with industry expertise.
Call Answering Service

Flexibility built in

Build services around your business that work around your schedule. Whenever you need support it’ll be there, everytime.
Call Answering Service

Personal communication

Keep customers happy by connecting them a human voice when they call your business and give them a dedicated point of contact

I can now manage my business more proactively using Face For Business’ telephone answering service.

Rob Heaton – North West Linux

Featured case study

North West Linux first approached Face For Business back in 2015. They had found that they were increasingly engaged on the phone, often on lengthy calls troubleshooting client issues remotely and were keen to ensure that their service levels were maintained. The owner had considered a number of solutions and decided that a telephone answering service was the way to go.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

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Designed for IT software and support companies

If you work for an IT support company, you will understand the challenges of answering your clients’ telephone calls throughout the working day. You may be in the middle of a complex installation or possibly in an area where mobile signal is poor. Some of these calls will be of an urgent nature and the last thing that your clients expect, is to be met with a voicemail.

Telephone Answering Service | Call Answering Service

Tailored service

Face For Business can provide you with the cover that you need, when you need it. We will answer your calls, in your company name and ensure that your callers receive the level of service that they deserve.

We can also support your Live chat service, giving your clients a quick and convenient additional method of contact.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.