IT Software & Support
Grow your business with a virtual assistant
Delivering professional call answering services to IT software and support companies in the UK
Don’t worry about managing your own calendar. We’ll manage all your meetings and bookings for you and even schedule appointments from calls we’ve taken
Transparent call services
Get access to the recordings of every call we deal with so you can hear exactly how your calls are being dealt with and make changes if you need to
You can easily sync multiple phone lines and diaries to your team of PAs so they’re available to answer any call or handle any enquiry that comes your way
I can now manage my business more proactively using Face For Business’ telephone answering service.
Rob Heaton – North West Linux
Featured case study
North West Linux first approached Face For Business back in 2015. They had found that they were increasingly engaged on the phone, often on lengthy calls troubleshooting client issues remotely and were keen to ensure that their service levels were maintained. The owner had considered a number of solutions and decided that a telephone answering service was the way to go.
Are you ready to grow your business?
Get in touch and we’ll help you find the right service that fits your requirements.
Focus on IT support, not missed calls
Get every call recording sent to you for quality assurance
We’re not like other telephone answering services that give you your messages and never let you listen to the way our PAs are dealing with your important business calls.
We’re more transparent than that because we’re confident in our levels of service. That’s why, along with your messages sent to you directly, you’ll have instant access to any and all call recordings from inbound calls that we deal with.
You can hear exactly how your calls are being dealt with by your team of PAs and make any changes if there’s something you’re not happy with.
All call recordings or available via your online client portal
Stop problems escalating by answering every call, first time
IT support can be a stressful job when you’re trying to get through complex tasks while being harassed by new calls and customers looking for support.
Sending customers to voicemail or having them face a robotic answering service when they’re already frustrated can tip them over the edge and quickly lead to problems escalating.
Give your team more time to focus on resolving important IT problems and spend less time stressing that calls are being missed.
With a dedicated telephone answering service for IT support companies your engineers can focus on important tasks, without the stress of knowing calls are being missed and customers left angry.
They’ll get detailed messages so they can try and resolve problems before calling a customer back or you can choose to have urgent calls or enquiries forwarded directly to your teams.
At Face For Business our PAs work around you and your business’ processes to help you be more productive.
Try our telephone answering service for FREE
We’re confident that if you sign up to our telephone answering service or use our virtual receptionists you’ll instantly start to see the benefits for your business.
But we know it’s a big decision and it’s an investment you want to make sure will work. The best way to see the benefits of telephone answering is to try it.
And that’s why we give any business a 7-day FREE TRIAL of our telephone answering or virtual receptionist services so you can experience it up close in your business and get a better idea what the benefits will be.
We’ll set you up with a dedicated team of PAs and onboard you into our systems the same way we would a paying customer and then spend the next 7 days dealing with calls, managing your appointment booking and providing a virtual reception for your business.
If you like what you see then you can sign up to one of our flexible packages. Or, if you’re not convinced after 7-days, you’re free to walk away with no obligation.
Tailored phone support for IT companies
Face For Business can provide you with the cover that you need, when you need it. We will answer your calls, in your company name and ensure that your callers receive the level of service that they deserve.
We can also support your Live chat service, giving your clients a quick and convenient additional method of contact.
Better customer service
We answer 99% of calls within 3 rings and have a high customer satisfaction rating from our existing customers so you know you’re getting the support you need
Remove unwanted calls
We can have you removed from any sales lists you don’t want to be on to reduce the times you get unwanted sales calls from third party providers
Get more leads
Use our PAs to help you score lead quality so your sales people can spend more time dealing with those more likely to become customers
Frequently asked questions
What type of packages do you offer?
Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.
Is there a set up charge?
No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.
How can we assess if your service is right for our business?
By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.
Can I alter my monthly package at any time?
Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.
What happens after hours?
For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.