IT Software & Support
Never miss a potential new client call again
Delivering professional answering services to IT software and support companies across the UK.
I can now manage my business more proactively using Face For Business’ telephone answering service.
Rob Heaton – North West Linux
Featured case study
North West Linux first approached Face For Business back in 2015. They had found that they were increasingly engaged on the phone, often on lengthy calls troubleshooting client issues remotely and were keen to ensure that their service levels were maintained. The owner had considered a number of solutions and decided that a telephone answering service was the way to go.
Are you ready to grow your business?
Get in touch and we’ll help you find the right service that fits your requirements.
Designed for IT software and support companies
If you work for an IT support company, you will understand the challenges of answering your clients’ telephone calls throughout the working day. You may be in the middle of a complex installation or possibly in an area where mobile signal is poor. Some of these calls will be of an urgent nature and the last thing that your clients expect, is to be met with a voicemail.
Face For Business can provide you with the cover that you need, when you need it. We will answer your calls, in your company name and ensure that your callers receive the level of service that they deserve.
We can also support your Live chat service, giving your clients a quick and convenient additional method of contact.
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
Frequently asked questions
- What type of packages do you offer?
Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.
- Is there a set up charge?
No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.
- How can we assess if your service is right for our business?
By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.
- Can I alter my monthly package at any time?
Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.
- What happens after hours?
For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.