Phone answering service for Legal Professionals
Never miss a potential new client call again
Delivering professional answering services to legal companies across the UK.
FFB is the only telephone answering service company that records all calls received in an online portal for us to at our convenience.
D Defara – The Legal Stop
Featured case study
The Legal stop came to us back in 2016 having completed trials with a number of call handling companies. They hadn’t been happy with the standard of the service they had received and so approached Face For Business.
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Get in touch and we’ll help you find the right service that fits your requirements.
Designed for legal companies
Legal practices take many calls throughout the day and some of those calls may be of a complex, sensitive or contentious nature. Many firms now record their calls which gives them the peace of mind that in the event of a dispute or if clarification is required on any aspect of a call, they have the information that they need.
At Face For Business we record all of our calls, not only for the benefits as described above, but also because we want our clients to review our calls and give us feedback.
Also, we have learned that a message only service can often be insufficient for a legal firm, so we can offer a transfer facility or set up an online form which enables our PAs to capture specific information from the callers. When our client returns the call, they have all the information to hand and the fact that there is a call recording to back this up is invaluable.
We have used Face For Business for a couple of years and during that time we have remained 100% happy with the call answering service they provide for our business. The team handle our calls extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.
We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.
FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.
Frequently asked questions
- What kind of phone answering service can you offer our law firm?
You have a range of calls coming into your office all day. Some urgent, some not, but many are sensitive in nature and require the highest standards of professionalism and discretion to keep confidence high among your clients.
We’ve got a team of virtual receptionists who specialise in call answering and admin services for law firms, but there is no one size fits all service that will work for you.
That’s why we work with you to build the best package of services based on your law firm’s individual requirements and budget.
We can take on any level of phone answering, from taking over partial management of your firm’s call answering, to dealing with every incoming call you have, making sure messages get to the right people.
If you need something extra, we can help create a full virtual switchboard for your law firm, ensuring every call is dealt with and passed on to the right associate every time.
- How much does a call answering service cost to set up?
We don’t charge set up fees so you’ll have no additional cost other than the price of your call answering or virtual receptionist package you choose.
Plus, we don’t believe in trying to confuse customers with complicated pricing structures, which is why all our prices are completely transparent, so you can see all the services you’re paying for, and exactly how much it will cost.
You can get more pricing specific information by calling a member of our team on 0333 232 1007.
- How can we be sure a phone answering service will work for our law firm?
We know it can be hard to judge the effectiveness of a new service until you’ve used it for real, which is why we offer all new customers the chance to sign up to a free, no obligation, 7 day trial of our services. Alternatively why not just ask for a testimonial or recommendation.?
You’ll get full access to our call answering service so you’ll see how it works and fits into your business.
If you decide it’s not for you, there’s no need to carry on after 7 days. Simple.
- Can I upgrade or downgrade my call answering service at any time?
We’ve helped enough clients over the years to know you can’t always predict how busy you’ll be at any given time.
So all our call answering and virtual receptionist services for law firms are fully scalable to match your needs, however they change throughout the year.
Free Bill Optimisation – we are one of the few call answering services who simply optimise your bill every month. If you use, you pay less and if you use more we give you the best rate for what you use., ensuring your always on the best plan for your business
If you need to change again later on, just get in touch again and we can work something else out for you.
- Can you deal with calls for our law firm after hours?
Yes we can.
You work long hours but you’ve got to clock off sometime and go home. But just because you’ve clocked off, doesn’t mean your business has.
Our out of hours call answering ensures all your calls continue to be answered properly and quickly, even when your business is shut down for the day.
If a call comes in after we’ve finished (after 8pm Mon-Fri and 5:30pm Sat) we’ll create a personalised voice message for you, or we can arrange to have urgent calls forwarded to a designated number to be handled by a member of your team in person.
- What can we do if we lose a message you’ve sent to our firm?
All calls are automatically saved along with your messages in your dedicated client portal, so they’re easily retrievable if you misplace a message after we’ve passed it on.
Plus, because we provide you with access to the full audio recording of every call that comes into your business, you can make sure we’re dealing with calls exactly as you’d expect.