Never miss a potential new client call again
Delivering professional answering services to legal companies across the UK.
FFB is the only telephone answering service company that records all calls received in an online portal for us to at our convenience.
D Defara – The Legal Stop
Featured case study
The Legal stop came to us back in 2016 having completed trials with a number of call handling companies. They hadn’t been happy with the standard of the service they had received and so approached Face For Business.
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Designed for legal companies
Legal practices take many calls throughout the day and some of those calls may be of a complex, sensitive or contentious nature. Many firms now record their calls which gives them the peace of mind that in the event of a dispute or if clarification is required on any aspect of a call, they have the information that they need.
At Face For Business we record all of our calls, not only for the benefits as described above, but also because we want our clients to review our calls and give us feedback.
Also, we have learned that a message only service can often be insufficient for a legal firm, so we can offer a transfer facility or set up an online form which enables our PAs to capture specific information from the callers. When our client returns the call, they have all the information to hand and the fact that there is a call recording to back this up is invaluable.
We have used Face For Business for a couple of years and during that time we have remained 100% happy with the call answering service they provide for our business. The team handle our calls extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.
We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.
FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.
Frequently asked questions
What type of packages do you offer?
Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.
Is there a set up charge?
No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.
How can we assess if your service is right for our business?
By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.
Can I alter my monthly package at any time?
Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.
What happens after hours?
For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.