Convert website visitors into leads using our managed live chat service
Your website conversions will grow with our amazing managed live chat service. Combining industry-leading software and fantastic people, your visitors will receive a truly fantastic experience with you getting increased sales and customer satisfaction.
Your Face For Business live chat PA will understand your business and help you take advantage of the digital economy growth. Whether that’s assisting visitors with simple enquiries or helping qualify sales leads, we will be there supporting your business, ensuring you are always represented.
Getting started is simple
You contact us.
We will get to know your business inside out, including what is the ideal outcome from a live chat for your company and how you want us to handle your live chat enquiries.
We set things up.
We’ll get you set up on the system, liaise with your website developer to add our code to your website. You’re nearly ready to go, just a few test chats before launch.
Your live chat service is up and running, and we’ll take care of the rest. Sending your new business enquiries immediately, leaving you free to focus on your business.
Turning website traffic into leads
Our manned live chat service directly connects you and your prospective clients, whatever device they are on and wherever they are using it.
Your prospects receive a response in seconds. Your pre-approved approach and our fantastic customer service will create opportunities from your website, turning them into warm leads for you to close.
Of course, with website chats it is not all “Jam, Jam, Jam”, however we always keep in our minds that you want a positive outcome and the most positive is a lead for a new client.
Warm, Professional, & Intuitive
These are just a few words that our customers use to describe our live chat service and for us that really matters. We know people buy from people, that is why your clients and prospective clients will love having the option of live chat with one of our teams.
Every week we get thanks from our clients who have received feedback regarding live chats we have had on their behalf. Most even take the credit for us, very, very, few ever tell folks that its outsourced. Why should they, after all they have taken the trouble to find us and work with us, so they are the ones that enabled the best service for their website live chats.
Statistics that make you smile or cry
Research shows :-
- Over 41% of people expect a live chat service on your website.
- Live chat usage is predicted to increase by 86% in the next 12-18 months.
- 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue.
- 38% of consumers are more likely to buy from a company if they offer live chat support. Additionally, chat is a great way to bring visitors back to your website, as 63% of customers are more likely to return to a website that offers live chat.
If you considering using our manned live chat service you may well be smiling right now, which definitely beats crying.
We (Kaleida Ltd) received a 5* Google Review as a direct result of the way a telephone call was answered on our behalf – it set us apart from our competitors according to the caller – it doesn’t get much better than that! Thanks to everyone at Face For Business for providing such a great service.
FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.
We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.