Convert website visitors into leads using our managed live chat service

Your website conversions will grow with our amazing managed live chat service. Combining industry-leading software and fantastic people, your visitors will receive a truly fantastic experience with you getting increased sales and customer satisfaction.

Your Face For Business live chat PA will understand your business and help you take advantage of the digital economy growth. Whether that’s assisting visitors with simple enquiries or helping qualify sales leads, we will be there supporting your business, ensuring you are always represented.

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How our live chat services make the difference

Virtual Phone Receptionist

Create a great first impression

First impressions count, so we’re here to ensure you always make a good one. Professionally trained with industry experience, our live chat teams know how to deliver a great experience for your website visitors. They understand that every visitor is important, and that your website is your digital shop window to the world, so when they take that chat, they carry that thought at all times.
Virtual Phone Receptionist

Your chats – your way

We can support you as required – just when you’re busy or as an overflow service, you may even want us to handle all your live chats. How many chats we answer is down to you and we will work with you to ensure our services compliments’ your company needs and expectations. All this combined with our 30 day free trial means that you will see the benefit of having your own live chat team very quickly indeed.
Virtual Phone Receptionist

Maximising marketing spend

We understand that your website and those inbound opportunities don’t come easily, so when we man your website, we will be working hard to maximise every chat that comes through and be looking wherever possible to convert the chats into opportunities. Nurturing new sales enquiries is what we do for you, it’s the personal touch we add – the kind that visitors will remember your website and company for.
Virtual Phone Receptionist

Cost effective solution

With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm Saturdays you can capture more chats and opportunities. Outsource your chats at a fraction of the price of manning and monitoring the service yourself to chat experts giving you peace of mind that nothing will slip through the net. Less worry and fewer headaches.

Getting started is simple

You contact us.

We will get to know your business inside out, including what is the ideal outcome from a live chat for your company and how you want us to handle your live chat enquiries.

We set things up.

We’ll get you set up on the system, liaise with your website developer to add our code to your website. You’re nearly ready to go, just a few test chats before launch.

You’re live!

Your live chat service is up and running, and we’ll take care of the rest. Sending your new business enquiries immediately, leaving you free to focus on your business.

Business Woman Phone Call

Turning website traffic into leads

Our manned live chat service directly connects you and your prospective clients, whatever device they are on and wherever they are using it.

Your prospects receive a response in seconds. Your pre-approved approach and our fantastic customer service will create opportunities from your website, turning them into warm leads for you to close.

Of course, with website chats it is not all “Jam, Jam, Jam”, however we always keep in our minds that you want a positive outcome and the most positive is a lead for a new client.

Warm, Professional, & Intuitive

These are just a few words that our customers use to describe our live chat service and for us that really matters. We know people buy from people, that is why your clients and prospective clients will love having the option of live chat with one of our teams.

Every week we get thanks from our clients who have received feedback regarding live chats we have had on their behalf. Most even take the credit for us, very, very, few ever tell folks that its outsourced. Why should they, after all they have taken the trouble to find us and work with us, so they are the ones that enabled the best service for their website live chats.

Why choose Face For Business?


Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Statistics that make you smile or cry

Research shows :-

  • Over 41% of people expect a live chat service on your website.
  • Live chat usage is predicted to increase by 86% in the next 12-18 months.
  • 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue.
  • 38% of consumers are more likely to buy from a company if they offer live chat support. Additionally, chat is a great way to bring visitors back to your website, as 63% of customers are more likely to return to a website that offers live chat.

If you considering using our manned live chat service you may well be smiling right now, which definitely beats crying.

Highly recommended

We (Kaleida Ltd) received a 5* Google Review as a direct result of the way a telephone call was answered on our behalf – it set us apart from our competitors according to the caller – it doesn’t get much better than that! Thanks to everyone at Face For Business for providing such a great service.

Cath Kenyon

FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.

Jeff Tiley

We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.

Tony Eidsforth