Never miss a potential new client call again

Delivering professional answering services to estate agents and letting agents across the UK.

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Designed for estate and lettings agencies

Virtual Phone Receptionist

Specially trained PAs

Our expert call handlers have business experience, and know how to greet callers with professionalism and empathy.
Virtual Phone Receptionist

Total flexibility

We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
Virtual Phone Receptionist

The personal touch

As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.

A lost call used to be a lost opportunity. A call picked up by Face For Business now underlines to our customers that we really are the proper property people.

Gary Norman – MD, Northwood Southport and Ormskirk

Featured case study

Northwood’s Southport and Ormskirk branch first came to Face For Business in 2015 wanting to ensure that they gave their existing clients the best possible service. In addition, they wanted to ensure that every new enquiry was answered and that no potential opportunities were missed.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

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Designed for estate and lettings agencies

In your sector, we understand the daily challenge of managing your incoming calls. As a busy estate/lettings agency your agents will be busy out on valuations, viewings, answering the phone, responding to partners in the chain and updating online listings. If you can’t answer your clients’ calls quickly, 80% of callers will not leave a message on a voicemail. They want to speak to real people in a timely manner.

Tailored service

This is where Face For Business can help. Our professional and friendly receptionists will answer those calls that you can’t, providing you with peace of mind and your clients with the service that they deserve.

You will be allocated a Lead PA who specialises in answering calls in this sector, so will be familiar with the lingo and understands how your business works. They will answer the call in your company name, send a message or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.

And all this at a fraction of the cost of employing a receptionist.

Why choose us?


Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you

Hannah Jordan

Frequently asked questions

  • Do you offer call answering services specifically for property businesses?


    As well as our general call answering and virtual receptionist service we have a team specifically trained and experienced in providing call answering services for property businesses.

    The level of service varies depending on what you need, but we can provide anything from message only services, answering your calls and forwarding messages to you, to a full virtual switchboard when we’ll take and forward calls to the right people in your business.

    Plus, because we know that managing a varied property portfolio can be time consuming and admin heavy, we can also help you with your diary management and even use your information to help book your meetings for you.

  • How much does it cost to get started with a call answering service?

    We offer you fully transparent pricing when you build your call answering and virtual receptionist package so you’ll know exactly what you’re paying for and the services you’ll get for your property company.

    Plus, we won’t charge you a set-up fee 

    For pricing specific enquiries, call 0333 323 1007

  • I’m tempted to sign up but what if I’m not 100% convinced?

    We get that investing in a call answering service or virtual receptionist is a big decision, which is why we offer new customers a 7 day FREE trial of the Face For Business service so you can see exactly how it works for yourself.

    If you don’t like the experience, or don’t think it’s right for you now, you can cancel. It’s really that simple.

  • What if I’m not taking as many calls as I thought I would?

    After helping thousands of customers and managing millions of minutes of phone calls we get that business can be unpredictable and you’ll go through busier and quieter times.

    That’s why we are one of the only call answering services who simply optimise your bill every month ensuring your always on the best plan for your business

  • Do you offer call answering outside of regular business hours?

    Yes. We know that you can’t be on call 24/7, which is why our out of hours call answering is ideal for those times you want to go home and switch off at the end of the day, without worrying that you’re missing important business calls.

    If a call comes in when we’re closed we can set up a personalised voicemail to capture your messages or forward emergency numbers directly to your mobile.

  • How do I know you’re answering my calls properly?

    Unlike other phone answering services we don’t just provide you with your messages. We give you access to the full recording of every call that comes into your business via your client portal.

    This way you can listen for yourself to make sure we’re handling all of your calls exactly as you’d expect us to.