Call answering that’s there when you can’t be
Delivering professional answering services to estate agents and letting agents across the UK.
A lost call used to be a lost opportunity. A call picked up by Face For Business now underlines to our customers that we really are the proper property people.
Gary Norman – MD, Northwood Southport and Ormskirk
Featured case study
Northwood’s Southport and Ormskirk branch first came to Face For Business in 2015 wanting to ensure that they gave their existing clients the best possible service. In addition, they wanted to ensure that every new enquiry was answered and that no potential opportunities were missed.
Dedicated call answering for property businesses?
Get in touch with us and we’ll work with you to find the right service that fits your needs.
Built for estate and lettings agencies
In your sector, we understand the daily challenge of managing your incoming calls. As a busy estate/lettings agency your agents will be busy out on valuations, viewings, answering the phone, responding to partners in the chain and updating online listings. If you can’t answer your clients’ calls quickly, 80% of callers will not leave a message on a voicemail. They want to speak to real people in a timely manner.
As a busy estate or lettings agency you want your people out of the office on valuations, viewings and meeting new customers. You don’t want them chained to a desk. But when missed calls can mean missed opportunities or lost listings, you need a back up to your call answering.
This is when a dedicated virtual receptionist for your business comes in.
This is where Face For Business can help. Our professional and friendly receptionists will answer those calls that you can’t, providing you with peace of mind and your clients with the service that they deserve.
You will be allocated a Lead PA who specialises in answering calls in this sector, so will be familiar with the lingo and understands how your business works. They will answer the call in your company name, send a message or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.
And all this at a fraction of the cost of employing a receptionist.
Customer communication that works
With a dedicated virtual receptionist you never need to worry about missing a call again.
Whether it’s a homeowner looking to list their home, a buyer looking to arrange a viewing or a new landlord who needs help finding a tenant, you can provide a reliable and friendly service.
You’ll get a Lead PA who has specialist knowledge of the property sector and has experience dealing with the kind of enquiries estate and lettings agents deal with regularly. They’ll work as an extension of your business, answering calls, taking and sending messages and transferring calls.
You can also get help managing your website’s live chat and even get support with your diary management and meeting booking.
And you get all this without the costs or management of hiring staff.