Call answering that’s there when you can’t be

Delivering professional answering services to estate agents and letting agents across the UK.

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Designed for estate and lettings agencies

Call Answering Service

Experienced PAs

Our virtual receptionists receive regular training and make sure your calls are answered quickly and professionally everytime.
Call Answering Service

Flexible services

We work around you so you only need to pay us for the time you use and the services you choose.
Call Answering Service

Personal touch

Put a real voice behind your business’ call answering and start building trust with your customers

A lost call used to be a lost opportunity. A call picked up by Face For Business now underlines to our customers that we really are the proper property people.

Gary Norman – MD, Northwood Southport and Ormskirk

Telephone Answering Services - Face For Business

Featured case study

Northwood’s Southport and Ormskirk branch first came to Face For Business in 2015 wanting to ensure that they gave their existing clients the best possible service. In addition, they wanted to ensure that every new enquiry was answered and that no potential opportunities were missed.

Find out more

Dedicated call answering for property businesses?

Get in touch with us and we’ll work with you to find the right service that fits your needs.

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Call Answering Services - Face For Business

Built for estate and lettings agencies

In your sector, we understand the daily challenge of managing your incoming calls. As a busy estate/lettings agency your agents will be busy out on valuations, viewings, answering the phone, responding to partners in the chain and updating online listings. If you can’t answer your clients’ calls quickly, 80% of callers will not leave a message on a voicemail. They want to speak to real people in a timely manner.

As a busy estate or lettings agency you want your people out of the office on valuations, viewings and meeting new customers. You don’t want them chained to a desk. But when missed calls can mean missed opportunities or lost listings, you need a back up to your call answering.


This is when a dedicated virtual receptionist for your business comes in.

Telephone Answering Service | Call Answering Service

Tailored service

This is where Face For Business can help. Our professional and friendly receptionists will answer those calls that you can’t, providing you with peace of mind and your clients with the service that they deserve.

You will be allocated a Lead PA who specialises in answering calls in this sector, so will be familiar with the lingo and understands how your business works. They will answer the call in your company name, send a message or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.

And all this at a fraction of the cost of employing a receptionist.

Virtual PA for Estate Agents

Customer communication that works

With a dedicated virtual receptionist you never need to worry about missing a call again. 

Whether it’s a homeowner looking to list their home, a buyer looking to arrange a viewing or a new landlord who needs help finding a tenant, you can provide a reliable and friendly service.

You’ll get a Lead PA who has specialist knowledge of the property sector and has experience dealing with the kind of enquiries estate and lettings agents deal with regularly. They’ll work as an extension of your business, answering calls, taking and sending messages and transferring calls.

You can also get help managing your website’s live chat and even get support with your diary management and meeting booking.

And you get all this without the costs or management of hiring staff.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

Reliable call answering support when you’re too busy to pick up.
24/7 Telephone Answering Service

All platforms covered

Telephone answering, messaging, live chat, whatever your preferred communication channel, we’ve got you covered.
24/7 Telephone Answering Service

We care

We care about the success of your business and are dedicated to providing a reliable, human centric service.

Highly recommended

  • Imogen Harris ★★★★★ in the last week
    Face for Business have been a great asset for our small business. They took over handling our incoming calls in the middle of June and it has been a huge sense of relief knowing that no calls are being missed. Messages are sent over promptly … More and the phones are covered for more hours than we'd be able to staff. The scripts are customisable and all my interactions with their staff have been lovely. Highly recommend to anybody looking for a phone answering service.
  • Chris Partridge ★★★★★ in the last week
    A relatively new client, we’ve found the team at Face for Business to be fantastic, always eager to help. Our call handling needs are not straight forward but FFB have worked on rules and processes to ensure that messages are taken, meetings … More are booked or call transfers are managed according to the customers’ needs and our internal processes. I feel relaxed and confident with them being the first stop for customer interactions.
    Their mobile phone app to enable me to adjust how calls are handled based on my availability as well as contact my PA directly or listen back to any calls taken is incredibly useful.
    I cannot recommend them highly enough.
  • Edwina Sleight ★★★★★ a week ago
    I have used Face for Business for a long time, and find them to be reliable, friendly, helpful, efficient and professional in dealing with myself and my clients.
    They represent very good value and I would highly recommend them