Never miss a potential new client call again

Delivering professional answering services to estate agents and letting agents across the UK.

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Designed for estate and lettings agencies

Virtual Phone Receptionist

Specially trained PAs

Our expert call handlers have business experience, and know how to greet callers with professionalism and empathy.
Virtual Phone Receptionist

Total flexibility

We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
Virtual Phone Receptionist

The personal touch

As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.

A lost call used to be a lost opportunity. A call picked up by Face For Business now underlines to our customers that we really are the proper property people.

Gary Norman – MD, Northwood Southport and Ormskirk

Featured case study

Northwood’s Southport and Ormskirk branch first came to Face For Business in 2015 wanting to ensure that they gave their existing clients the best possible service. In addition, they wanted to ensure that every new enquiry was answered and that no potential opportunities were missed.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

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Designed for estate and lettings agencies

In your sector, we understand the daily challenge of managing your incoming calls. As a busy estate/lettings agency your agents will be busy out on valuations, viewings, answering the phone, responding to partners in the chain and updating online listings. If you can’t answer your clients’ calls quickly, 80% of callers will not leave a message on a voicemail. They want to speak to real people in a timely manner.

Tailored service

This is where Face For Business can help. Our professional and friendly receptionists will answer those calls that you can’t, providing you with peace of mind and your clients with the service that they deserve.

You will be allocated a Lead PA who specialises in answering calls in this sector, so will be familiar with the lingo and understands how your business works. They will answer the call in your company name, send a message or transfer the caller to the relevant person within your business. We can also cover your live chat enquiries and make bookings into your electronic diary.

And all this at a fraction of the cost of employing a receptionist.

Why choose us?


Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you

Hannah Jordan

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.