Never miss a potential new client call again

Delivering professional answering services to recruitment and training companies across the UK.

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Designed for recruitment and training

Call Answering Service

Specially trained PAs

Our expert call handlers have business experience, and know how to greet callers with professionalism and empathy.
Call Answering Service

Total flexibility

We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
Call Answering Service

The personal touch

As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.

Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

Small Business Call Answering

Designed for recruitment and training

Companies in the recruitment sector rely on telephone contact both with clients and candidates on a daily basis.

As candidates are often busy working throughout the standard working day and can only correspond with their recruitment company outside these hours. However, receptionists in the recruitment sector may not work these extended hours and companies are faced with the difficulties of how to provide phone cover before and after reception has closed for the day.

Telephone Answering

Tailored service

Diverting overflow calls to Face For Business will ensure that if a candidate calls to speak to their executive on their way home from work for example and reception has closed, they won’t be offered a voicemail or answerphone. When calls are answered by our PAs, we will give the reassurance to the caller that the company is still operational and that their message will receive immediate attention.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

5.0 Trusted By 36 Reviews

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.

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