Never miss a potential new client call again

Delivering professional answering services to retail companies across the UK.

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Designed for retail

Virtual Phone Receptionist

Specially trained PAs

Our expert call handlers have business experience, and know how to greet callers with professionalism and empathy.
Virtual Phone Receptionist

Total flexibility

We work around your schedule, so no matter what time of the day you need us, we’ll be there to support you.
Virtual Phone Receptionist

The personal touch

As well as being friendly and professional, our service allows for a human, empathetic point of contact for your customers.

A truly outstanding business tool which we would not be without – “Well done all at Face For Business!!”

Metalfloor UK Ltd

Featured case study

Metalfloor UK Ltd initially approached FFB as they had recently developed a new e-commerce presence. Their team were regularly out of the office meeting clients or making deliveries and were keen to ensure that any increase in call traffic to the business would be answered.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

Designed for retailers

Many retailers are now switching their business model to include at least some online presence. In doing this, they increase their audience, no longer restricted by their location and can offer a 24/7 service that isn’t possible in a traditional retail ‘shop’. These retailers are seeing some quite significant savings in terms of staff costs as many transactions will be completed on the website with no human intervention.

However, back-up customer service support is still needed. Whether a customer needs some specific information about a product or has an after-sales query, telephone enquiries will be regular and businesses need to include provision for answering these calls.

Tailored service

This is where Face For Business can help. Calls can be diverted to our PAs so that if you aren’t able to answer the call, you can relax knowing that your customers are still able to speak to someone rather than going through to a voicemail or answerphone.

Why choose us?


Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Highly recommended

We (Kaleida Ltd) received a 5* Google Review as a direct result of the way a telephone call was answered on our behalf – it set us apart from our competitors according to the caller – it doesn’t get much better than that! Thanks to everyone at Face For Business for providing such a great service.

Cath Kenyon

FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.

Jeff Tiley

We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.

Tony Eidsforth

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.