Make customer service easier with a virtual receptionist

Delivering professional call answering for retail companies

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Professional call answering for retail businesses

Call Answering Service

Sector expertise

Hire a call handler with experience in the retail sector who knows how to deal with common enquiries and customer questions
Call Answering Service

Adaptable support

Decide on your call answering needs based on your schedule and only pay for the time you need us
Call Answering Service


Don’t leave customers dealing with robots and voicemail. Put real people behind your business and improve customer retention

A truly outstanding business tool which we would not be without – “Well done all at Face For Business!!”

Metalfloor UK Ltd

Featured case study

Metalfloor UK Ltd initially approached FFB as they had recently developed a new e-commerce presence. Their team were regularly out of the office meeting clients or making deliveries and were keen to ensure that any increase in call traffic to the business would be answered.

Find out more

Grow your retail business with professional call answering?

Get in touch and we’ll help you find the call answering or virtual receptionist service that’s best for you

Get in touch

24/7 retail customer support

Ecommerce business isn’t restricted to the location and time constraints of traditional retail businesses.

Whether you need support handling customer calls in the day while you’re out delivering products or meeting clients, or want online support to turn more visitors into customers, a virtual receptionist or live chat can help.

Let us take care of the customer communication, you can take care of the rest.

With the same support as a full-time receptionist without the staffing costs or management you can focus on growing your retail company without worrying you’re missing calls or sending customers to voicemail.

Whether your customers need specific information about a product, or after-sales support, or they have general questions about your services, our virtual receptionists can take your calls and make sure the right information gets to the right people.

outsourced telephone answering service

Call support built for retail

If you want call answering and customer service support from someone experienced in the retail sector then our virtual receptionists can help. Our retail focussed call handlers go through extensive training in retail based customer support.

They work as an extension of your company to keep customers happy when they call so you can focus on growing your business.

How it helps you

24/7 Telephone Answering Service

Your trusted partner

Be confident your calls are dealt with professionally, it’s what we do
24/7 Telephone Answering Service

Every channel covered

Get call answering support along with messaging and live chat assistance
24/7 Telephone Answering Service

Our reputation

We care about your success, our own reputation is built on it

Highly recommended

  • Edwina Sleight ★★★★★ in the last week
    I have used Face for Business for a long time, and find them to be reliable, friendly, helpful, efficient and professional in dealing with myself and my clients.
    They represent very good value and I would highly recommend them
  • Susan Bromwich ★★★★★ in the last week
    Face for Business is a no-brainer. They are saving our team a huge amount of time by managing all incoming calls. Clients are experiencing a higher level of service and our team can focus on what they do best. The service is so good, that … More my clients have started asking me who is managing our calls. I have no hesitation in providing an introduction!
  • Cosmex Clinic ★★★★★ 3 weeks ago
    What a fabulous company I cant thank Face For Business enough for taking the calls that we cant, this way we never loose business. Great Team, Great Service. I cant recommend them enough!

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.