Make customer service easier with a virtual receptionist

Delivering professional call answering for retail companies

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Professional call answering for retail businesses

Call Answering Service

Sector expertise

Hire a call handler with experience in the retail sector who knows how to deal with common enquiries and customer questions
Call Answering Service

Adaptable support

Decide on your call answering needs based on your schedule and only pay for the time you need us
Call Answering Service


Don’t leave customers dealing with robots and voicemail. Put real people behind your business and improve customer retention

A truly outstanding business tool which we would not be without – “Well done all at Face For Business!!”

Metalfloor UK Ltd

Featured case study

Metalfloor UK Ltd initially approached FFB as they had recently developed a new e-commerce presence. Their team were regularly out of the office meeting clients or making deliveries and were keen to ensure that any increase in call traffic to the business would be answered.

Find out more

Grow your retail business with professional call answering?

Get in touch and we’ll help you find the call answering or virtual receptionist service that’s best for you

Get in touch

24/7 retail customer support

Ecommerce business isn’t restricted to the location and time constraints of traditional retail businesses.

Whether you need support handling customer calls in the day while you’re out delivering products or meeting clients, or want online support to turn more visitors into customers, a virtual receptionist or live chat can help.

Let us take care of the customer communication, you can take care of the rest.

With the same support as a full-time receptionist without the staffing costs or management you can focus on growing your retail company without worrying you’re missing calls or sending customers to voicemail.

Whether your customers need specific information about a product, or after-sales support, or they have general questions about your services, our virtual receptionists can take your calls and make sure the right information gets to the right people.

outsourced telephone answering service

Call support built for retail

If you want call answering and customer service support from someone experienced in the retail sector then our virtual receptionists can help. Our retail focussed call handlers go through extensive training in retail based customer support.

They work as an extension of your company to keep customers happy when they call so you can focus on growing your business.

How it helps you

24/7 Telephone Answering Service

Your trusted partner

Be confident your calls are dealt with professionally, it’s what we do
24/7 Telephone Answering Service

Every channel covered

Get call answering support along with messaging and live chat assistance
24/7 Telephone Answering Service

Our reputation

We care about your success, our own reputation is built on it

Highly recommended

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.